HOME LOAN - Axis Bank customer care 1860 419 5555

HOW SHAMELESS IS YOUR TEAM EVEN AFTER SEVERAL REMINDERS MORE THAN 52 EMAILS, STILL THEY ARE ASKING FOR EXTENSION TO RESOLVE THE PROBLEM.

I AM REALLY SURPRISED TO SEE, EVEN AFTER PUTTING CONSUMER FORUM IN LOOP IN EVERY EMAIL , YOU PEOPLE ARE NOT AT ALL MOVED ABOUT THE REPUTATION OF THE BANK, YOU PEOPLE ARE GIVING SAME ANSWER AGAIN AND AGAIN AND NOT RESOLVING THE ISSUE AT ALL. "I SOMETIME THINK ARE YOU PEOPLE NOT ACCOUNTABLE TO ANYBODY"

TYPE OF LOAN : HOME LOAN , LOAN ACCOUNT NO. : PHR026603121916

I AM WRITING THIS PROBABLY 8 TH TIME AND this must be my 50th Email probably, how much follow up must i take i really don't understand now.



EXTENSION's DEMANDED BY YOUR TEAM HAS COSTED ME A LOT.



As mentioned many time previously:



THE BUILDERS HAS DEMANDED ME A RATE DIFFERENCE OF 1,09,600/- ( 1096 sq ft * RS 100/- ) AS I HAVE FAILED ON MY COMMITMENT TO CLOSE THE FULL DEAL IN 1 MONTH AS WAS DECIDED BY US, MY PURCHASE RATES PER SQ. FT. WERE NEGOTIATED ON THOSE TERMS ITSELF, THAT THE DEAL WILL GET CLOSED WITHIN 1 MONTHS. NOW ITS 5 MONTHS THINGS ARE NOT IN PLACE. THE FINAL PAYMENT HAS NOT YET REACHED THE BUILDER, MY SALE DEED ALSO PENDING DUE TO NON COMPLETION OF TRANSACTION. JUST BECAUSE OF AXIS BANK, AND YOUR BAD PROCESSES.



Q 1) NOW WHO IS RESPONSIBLE FOR THE PENALTY PAYMENT OF Rs 1,09,600/- ???



Q 2) IF WE AS A CUSTOMER MAKE A SMALL MISTAKE YOU PENALIZE US BUT NOW

THAT YOU HAVE DELAID IT FOR 5 MONTHS AND THAT HAS COSTED ME Rs 1,09,600/- WHO IS RESPONSIBLE FOR THIS PAYMENT???



Q 3) NOW THE BUILDER IS IN PRESSURE AND IS CHASING ME FOR DUE PAYMENTS ALONG WITH INTEREST PAYMENTS, WHO IS RESPONSIBLE FOR THESE PAYMENT's???



Q 4) I CANNOT AFFORD TO PAY SUCH A LARGE AMOUNT FROM MY POCKET AS

ALREADY BURDENED BY FAMILY RESPONSIBILITIES, AND THAT’S THE REASON

I WAS BEHIND AXIS BANK CHASING SINCE 5 MONTHS TO CLOSE THE ISSUE !!



I WAS AWARE THAT IF THE FINAL PAYMENT DOES NOT REACH WITHIN 1 MONTH TIME THE BUILDER WILL NOT DO SALE DEED AND IN THIS CHAOS OF AXIS BANK I WILL GET STUCK AND PENALISED.



NOW WHAT I WANT IS / WHAT I AM FIGHTING FOR!!!



1) I WANT TO FILE CASE IN THE NATIONAL CONSUMER FORUM AGAINST

AXIS BANK HOME LOAN FOR THE DIFFERENCE OF Rs 1,09,600/- I HAVE TO PAY TO THE BUILDER DUE TO THE DELAY IN FULL AND FINAL PAYMENT TO BE GIVEN TO THE

BUILDER .



2) ALSO IT’S ABOUT THE HARASSMENT I FACED IN LAST 5 MONTHS FROM THE BUILDER AND THE RENT I PAID DUE NON-AVAILABILITY OF HOMES.



3) NEED TO TEACH AXIS BANK A LESSONS THAT, SUCH SMALL MATTERS MUST GET SOLVED IN 7 DAYS TIME, THERE NODEL OFFICER HAS TAKEN 14 EXTENSIONS OF 1 WEEK

EACH (14*7 DAY = 98 DAYS). WHICH HAS DELAYED THE ISSUE BY 4 MONTHS?



4) IN THE WHOLE ISSUE, THEY NEVER PICKED UP A PHONE AND CALLED ME UP TO LISTEN TO THE MATTER AND TRY TO SOLVE IT IMMEDIATELY.



THE docket number OF CONSUMER FORUM COMPLAINT IS : 947208 + 976900



CONSUMER FORUM, PLEASE PLEASE DO SOMETHING ??



Thanks and Regards

Ankit Dharamsi
08983347570