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Complaint for IRCTC OYO HOTEL BOOKING at new delhi through irctc OYO Hotel

Complain ID : CCN021957   36   Complaint's Reply

Tata docomo Complaint Date: August 19, 2016
Modified date: November 10, 2016
  • State :  Gujarat
  • City :  Ahmedabad
  • Address: 459/A MATAWALO KHACNHO, VERAI PADA NI POLE KHADIA CHAR RASTA GNADHI ROAD AHMEDABAD 380001
I have mention that i have booked room in Hotel Singh Emppire Dx.at new delhi through irctc OYO Hotel on the date of July 22,2016. I have received confirmation through irctc OYO about booking (As below). When i reach to the hotel and saw the room i felt that this room is completely different form OYO web site image of the rooms. I asked to the hotel manager in this regard he said that you will talk with OYO customer care. I was immediately call to OYO customer care and inform that this room is not match with room which shown on your website image. I request you them that please provide me room as you shown on your website otherwise refund my rent RS 1387/- which is payable at hotel but they denied it. i spoke to the senior person of OYO customer care who name is Mr. Manishbhai and also send the image of rooms which provided to me by hotel but still they were not convince with me. All details of booking as below.

I request you to refund of Rs.1387.

For further clarification pls contact to me on my mobile.

BOOKING DETAILS

BOOKING NO
CHECK-IN
CHECK-OUT
NIGHT(s)
ROOM DETAILS KZFG9752
2016-07-24
2016-07-25
1
2 Guests 1 Room
1 DOUBLE OCCUPANCY
TARIFF
DISCOUNT
MINIMUM ADVANCE
ADVANCE PAID
TOTAL
PAYMENT STATUS ₹ 1849
462
0
0
₹ 1387

Thanks

Pratik Shah

(M) 09016842305

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    RE : IRCTC OYO HOTEL BOOKING AT NEW DELHI THROUGH IRCTC OYO HOTEL by OYO:

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    Hi Guest,

    We're extremely sorry to know about your bad experience with us. We regret the inconvenience caused. Our team will soon get in touch with you and discuss this further.

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