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Consumer complain against fabfurnish.com website for Fake Product Delivered

Complain ID : CCN020559   20   Complaint's Reply

Shopping Complaint Complaint Date: June 21, 2016
Modified date: June 22, 2016
Product Mismatch
Order No. 306346996 at http://www.fabfurnish.com/
We have ordered Farben Jonesy Sofa Set Rust Three Seater Sofa with Dimensions Height: 36.2 inches (91 cm), Length: 87 inches (218 cm), Width: 33.1 inches (83 cm).

We have received the product as per below
1. Delivered product (Dimensions - Height: 33.4 inches (85 cm), Length: 87 inches (222 cm), Width: 31.4 inches (80 cm))
-The product dimensions clearly do not match with what I was confirmed
-No Cushions were given as shown in the pictures
-Color difference, Size variation and design variation

2. Defect 1 (uneven support legs)
3. Defect 2 (Contrast lines on seat and wall)

We have raised a complaint and followed up with customer support. After 11 days,to our surprise, I received a call from FabFurnish confirming that the product delivered is right with correct dimensions. With this I have decided that they want to cheat the customer by making him help less.

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