Consumer complain against fabfurnish.com website for Fake Product Delivered
Complain ID : CC20559 89 Complaint's Reply
Shopping Complaint
Complaint Date : June 21, 2016
- State : Andhra Pradesh
- City : Hyderabad
- Address: 608, F Block, Rainbow Vista Rock Garden
Product Mismatch
Order No. 306346996 at http://www.fabfurnish.com/
We have ordered Farben Jonesy Sofa Set Rust Three Seater Sofa with Dimensions Height: 36.2 inches (91 cm), Length: 87 inches (218 cm), Width: 33.1 inches (83 cm).
We have received the product as per below
1. Delivered product (Dimensions - Height: 33.4 inches (85 cm), Length: 87 inches (222 cm), Width: 31.4 inches (80 cm))
-The product dimensions clearly do not match with what I was confirmed
-No Cushions were given as shown in the pictures
-Color difference, Size variation and design variation
2. Defect 1 (uneven support legs)
3. Defect 2 (Contrast lines on seat and wall)
We have raised a complaint and followed up with customer support. After 11 days,to our surprise, I received a call from FabFurnish confirming that the product delivered is right with correct dimensions. With this I have decided that they want to cheat the customer by making him help less.
Order No. 306346996 at http://www.fabfurnish.com/
We have ordered Farben Jonesy Sofa Set Rust Three Seater Sofa with Dimensions Height: 36.2 inches (91 cm), Length: 87 inches (218 cm), Width: 33.1 inches (83 cm).
We have received the product as per below
1. Delivered product (Dimensions - Height: 33.4 inches (85 cm), Length: 87 inches (222 cm), Width: 31.4 inches (80 cm))
-The product dimensions clearly do not match with what I was confirmed
-No Cushions were given as shown in the pictures
-Color difference, Size variation and design variation
2. Defect 1 (uneven support legs)
3. Defect 2 (Contrast lines on seat and wall)
We have raised a complaint and followed up with customer support. After 11 days,to our surprise, I received a call from FabFurnish confirming that the product delivered is right with correct dimensions. With this I have decided that they want to cheat the customer by making him help less.
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