Same fault persists again and again, VIDEOCON service center-Crystal solutions
Complain ID : CCN028838 82
Service Center
Complaint Date: February 25, 2018
Modified date: March 31, 2018
- State : Delhi
- City : East Delhi
- Address: D-42, Ashok Nagar,
Since its purchase, The same issue is occuring again and again after many services.
Issue: There is no picture in The LED TV except voice. sometimes voice is also missing. It happens frequently.
I got it serviced from one of the Authorised Service centre Named "Crystal Solution" twice for the same problem.
1. On 26-08-2017 By Mr. Rajeev, (I have invoice)
2. On 15-01-2018 By Mr. Rajeev, Ravi and one more(dont remember the name)
complaint number : DEL1301180161 (invoice not given).
Regarding that I had also complaint many times to the customer care call centre number i.e. 011-39404040 about the service provided and bad & rude behaviour of the technician but the executive did neither listen to me nor escalated the complaint. Even the executive was not ready to escalate the same call to any of the senior available. I have a very bad experience even with the customer care.
Regarding Technicians They even do not have manners to talk.
Moreover they either have the doubtful electronic skill Or Intentionally they do not want to rectify the issue of the product just to earrn money in the form of visit charges that I have already paid twice for the same fault and not going to pay any more for that. Because I believe the service centre is intended only to make INR 600/- (the visit charges)
Now It has been only a month and a few days, the same problem of missing the picture on the LED screen occured.
Issue: There is no picture in The LED TV except voice. sometimes voice is also missing. It happens frequently.
I got it serviced from one of the Authorised Service centre Named "Crystal Solution" twice for the same problem.
1. On 26-08-2017 By Mr. Rajeev, (I have invoice)
2. On 15-01-2018 By Mr. Rajeev, Ravi and one more(dont remember the name)
complaint number : DEL1301180161 (invoice not given).
Regarding that I had also complaint many times to the customer care call centre number i.e. 011-39404040 about the service provided and bad & rude behaviour of the technician but the executive did neither listen to me nor escalated the complaint. Even the executive was not ready to escalate the same call to any of the senior available. I have a very bad experience even with the customer care.
Regarding Technicians They even do not have manners to talk.
Moreover they either have the doubtful electronic skill Or Intentionally they do not want to rectify the issue of the product just to earrn money in the form of visit charges that I have already paid twice for the same fault and not going to pay any more for that. Because I believe the service centre is intended only to make INR 600/- (the visit charges)
Now It has been only a month and a few days, the same problem of missing the picture on the LED screen occured.
Related complaints
-
Vehicle was serviced on 19th July at Hyundai Service Centre Utkal Hyundai Pahal Bhubaneswar.Lingaraj Sahoo / Service Center August 6, 2017 / New Delhi / DelhiMy Vehicle No. OD 02L 1777. Vehicle was serviced on 19th July at Hyundai Service Centre Utkal Hyundai Pahal Bhubaneswar. After servicing, remote is ma...
-
Repair of Panasonic Eluga A2 mobile phone.Piar Chand / Service Center August 2, 2017 / New Delhi / DelhiI have been striving for repair of my phone which was bought during Oct 16, still within warranty period. Battery gone faulty. Totally dead.Not findin...
-
Frod Gk tvs patpar ganj, Main aapni bike pichle 3-1/2 saal se unhi se service karata aa raha huParveen / Service Center July 12, 2017 / East Delhi / DelhiMain aapni bike pichle 3-1/2 saal se unhi se service karata aa raha hu.ab ki baar mere mana karne ke baad bhi unhone meri bike ke sare part badal diye...
-
XOLO Mobile Yaha ka servec center wala bohot kamina hai usko kuch nahi at a mujhe 10 dinHasib ansari / Service Center June 17, 2017 / New Delhi / DelhiYaha ka servec center wala bohot kamina hai usko kuch nahi at a mujhe 10 din we daoda raha rahahai mera phone ka baettry shwort ho jata hai bohot jald...
-
Dont find samsung service center & Wrongly address samsung service centerGAUTAM RAJ / Service Center June 16, 2017 / New Delhi / DelhiDear Sir, I Dont find samsung service center & Wrongly address samsung service center please find the realy address of samsung service center near...
-
Compain HP gas agency about very poor service, Sehlanga Disstt. JhajjarKAPIL DAGAR / Service Center June 1, 2017 / New Delhi / DelhiR/sir, My name is Kapil Dagar VPO. Sehlanga Disstt. Jhajjar. I have concetion of your HP gas agency but i need double cenlender. but ur service is ver...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply