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Complain against GOIBIBO HOTEL for online booking

Complain ID : CCN017190   27  

Customer Care Complaint Date: April 10, 2016
Modified date: April 11, 2016
I wanted to book a hotel at Pahalgam Main Market, I used the website goibibo for online booking. While booking I used the filter Location for Main Market. There goibibo listed Hotel Ramba Palace located at Main Market. Trusting the information given in the site I booked the hotel with booking ID HTLL89U963. But actually the hotel is located 3 KM away from main market. Goibibo is cheating customers by providing false information. Regarding this I made a call to goibibo support team on 10 Apr 2016 at 0945 PM. The customer support executive who attended my call said, you should check all details prior to booking and denied my request to change my hotel to main market. This is absolutely cheating from the side of goibibo by giving misleading information about the location of the hotel. I not only book a single room. I booked 7 rooms for two days from different IDs as we a group of 30 members travelling. We want rooms at main market. If not provided,, we decided to sue goibibo for misleading customers by giving false informations.

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