Flipkart not Processing Replacement
Complain ID : CCN035943 181
Consumer Complaint
Complaint Date: August 23, 2023
- State : West Bengal
- City : Asansol
Flipkart is delaying to replace a defective product (laptop) from 4th Aug 2023 to till date (22 Aug).
Order ID : OD428785680011585100
Purchase and Return request date : 4th Aug
Replacement ID: 12302880130315526673
Service request from Flipkart from tech visit: SVC42878568001158510001001
Service request from Asus from tech (RMA ID) : INJCR80053
Status of Service request: Pending update from Asus technician/Service Center as per Flipkart
DOA date and Seal pack done on : 21 Aug by Asus Tech
Replace date was : 19 Aug
Opened ticket with Flipkart : IN23081802461252356759
Date opened : 18 Aug
Resolution date : 23 Aug,3.30 PM
Working by : Backend team
State Escalated
Summary:
In flipkart site Tech visit is shows as pending
Tech visit happened on 16th, DOA and Seal pack done by Asus on 21st Aug.
now regarding tech visit status update Asus saying its pending from Flipkart end and Flipkart Says its from Asus End.
Asus service center already told they have done all thing from their end
Asus tech also says its done
Asus Escalation team also says they forwarded email to flipkart for item pick up
and replacement is delayed and kept on hold
And Flipkart not helping at all.
Order ID : OD428785680011585100
Purchase and Return request date : 4th Aug
Replacement ID: 12302880130315526673
Service request from Flipkart from tech visit: SVC42878568001158510001001
Service request from Asus from tech (RMA ID) : INJCR80053
Status of Service request: Pending update from Asus technician/Service Center as per Flipkart
DOA date and Seal pack done on : 21 Aug by Asus Tech
Replace date was : 19 Aug
Opened ticket with Flipkart : IN23081802461252356759
Date opened : 18 Aug
Resolution date : 23 Aug,3.30 PM
Working by : Backend team
State Escalated
Summary:
In flipkart site Tech visit is shows as pending
Tech visit happened on 16th, DOA and Seal pack done by Asus on 21st Aug.
now regarding tech visit status update Asus saying its pending from Flipkart end and Flipkart Says its from Asus End.
Asus service center already told they have done all thing from their end
Asus tech also says its done
Asus Escalation team also says they forwarded email to flipkart for item pick up
and replacement is delayed and kept on hold
And Flipkart not helping at all.
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