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Launcher3 is not responding/processing system is not responding

Complain ID : CCN010193   38  

Complaint Board Complaint Date: May 5, 2015
Modified date: May 5, 2015
Sir,
We have micromax-A120 model.Past one week if I switch on the mobile the above message will be displayed.I am unable to open any files.The File Manager is also empty. Is it possible to download the system files again?. Battery also gets heated up.

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