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balance deduction

Complain ID : CCN07909   22  

Complaint Board Complaint Date: April 2, 2015
Modified date: April 2, 2015
  • State :  Tamil Nadu
  • City :  Chennai
  • Address: Aircel Cellular Limited, Aircel Towers, 301, Poonamalee High Road, Kilpauk, Chennai 600 010
Sir this is to inform you that iam really not at all happy with your customer care service... i have recharge a Full talk time of 60 rs for the number 8686872231 on march 30 2015 around 8 PM , i got a talk time balance of 65/- i have activated the package of 28/- for low call charges and i have made a call of around 10rs /-, the next day without any confirmation message my balance has deducted and the balance which i saw in my mobile was 18 paisa.. it was 8:30 Am on april 1st i have called your customer care a girl have lifted my call and disconnected with giving a proper response... i couldnt ask her name before that only my call disconnected.. and the same day i have called in the evening around 9:45 a person lifted my call i said him about the balance deduction and he directly kept my call on hold and he didnt felt that courtesy to release me from HOLD it was a very LONG HOLD.. and then i have disconnected the call. then at the same time i have tried again and called an other guy lifted my call and spoke to me i said my issue he said we will refund you madam i asked him to transfer his call to the TEAM LEADER but he have done the same thing how the first guy done kept my call on such a LONG HOLD.... Is this the way you test your customers patience... i want my money to be refunded

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