Deduction of 4G data against consumption of unlimited 5G network browsing plan
Complain ID : CCN035605 696 Complaint's Reply
Airtel Complaint
Complaint Date: March 21, 2023
- State : Andhra Pradesh
- City : Sangareddy
- Address: Qtr No 632-C, BHEL TOWNSHIP, BHEL HYDERABAD
I bought a plan of worth Rs.719 which included unlimited 5G browsing for mobile no. 9885360817. However when I browsed on 5G network on 19.03.2023 at 12.00 AM, my 4G data was deducted and post consumption of 4G data limit, 5G browsing was allowed at the speed of 100kbps. When I complained to the customer care, they said that the deduction was for browsing 4G network only.
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