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Deduction of 4G data against consumption of unlimited 5G network browsing plan

Complain ID : CCN035605   696   Complaint's Reply

Airtel Complaint Complaint Date: March 21, 2023
I bought a plan of worth Rs.719 which included unlimited 5G browsing for mobile no. 9885360817. However when I browsed on 5G network on 19.03.2023 at 12.00 AM, my 4G data was deducted and post consumption of 4G data limit, 5G browsing was allowed at the speed of 100kbps. When I complained to the customer care, they said that the deduction was for browsing 4G network only.

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