Complain against Airtel Money deducted but recharge not done
Complain ID : CC22173 106
Airtel Complaint
Complaint Date : August 28, 2016
Dear Airtel,
This is so frustrating to write this to you on your email as your customer care team is failed to sort out my issue.
Customer Care No - 3001717987
Name - Madan Lal Gattani
On this account, I had done a online recharge of 1500/- on 6th August, 2016 from airtel website. The transaction was failed and the digital TV was not recharged but amount was deducted from my bank account.
Transaction ID - 160806463843 (See attached image of msg received)
Now, when i raised this complaint (Complaint No - 54100893), your customer care says your amount will be refunded to your account within 48 hours. Then your back end team has contacted me that it will be done within 7 days. Till 14th, nothing was done. So, i had raised again with new complaint No - 54257660.
Now, on 17th August, when I spoke to your customer care, they says the complaint has been closed.????? How can you do this without sorting out the issue and taking my consent of resolving the problem?????????? My money has still not refunded to me................
The supervisor of your customer care says I need to put email to you with the details. After this, I have sent several email from 17th Aug to till now along with the proof and bank statement 4 times but there is no resolution and no one addressd the problem till now.
Pls note the above details and refund my money ASAP...
Let me tell you this is height of un- professionalism for your almost 10 year old customer.
I hope with above attached details, the issue will be resolved and i will get my money back in my account.
Regards
Abhishek
09743165963
This is so frustrating to write this to you on your email as your customer care team is failed to sort out my issue.
Customer Care No - 3001717987
Name - Madan Lal Gattani
On this account, I had done a online recharge of 1500/- on 6th August, 2016 from airtel website. The transaction was failed and the digital TV was not recharged but amount was deducted from my bank account.
Transaction ID - 160806463843 (See attached image of msg received)
Now, when i raised this complaint (Complaint No - 54100893), your customer care says your amount will be refunded to your account within 48 hours. Then your back end team has contacted me that it will be done within 7 days. Till 14th, nothing was done. So, i had raised again with new complaint No - 54257660.
Now, on 17th August, when I spoke to your customer care, they says the complaint has been closed.????? How can you do this without sorting out the issue and taking my consent of resolving the problem?????????? My money has still not refunded to me................
The supervisor of your customer care says I need to put email to you with the details. After this, I have sent several email from 17th Aug to till now along with the proof and bank statement 4 times but there is no resolution and no one addressd the problem till now.
Pls note the above details and refund my money ASAP...
Let me tell you this is height of un- professionalism for your almost 10 year old customer.
I hope with above attached details, the issue will be resolved and i will get my money back in my account.
Regards
Abhishek
09743165963
Related complaints
-
4g data consumedSajid T K / Airtel Complaint / March 2, 2025 / Thrissur / Kerala5G unlimited data is active on my number. 5G signal showing but still data balance being deducted and data balance gets over within minutes. Not being able to use 5G unlimited data and stay disconnected from internet services all day because data pac... -
रिचार्ज प्लान के मुताबिक प्रीपेड नंबर को रिचार्ज करने के बावजूद रिचार्ज नहीं होने के संबंध में।Sanjay Kumar / Airtel Complaint / February 27, 2025 / Madhepura / Biharमहाशय, सविनय निवेदन है कि बीते 24 फरवरी, 2025 को मैं अपने एयरटेल प्रीपेड नंबर 9631559498 को एयरटेल के रिचार्ज प्लान के मुताबिक 799 रुपए से रिचार्ज किया। मेरे अकाउंट से राशि कट गया। लेकिन मेरे फोन पर ना कोई मैसेज आया और ना मुझे रिचार्ज करने का कोई लाभ... -
Mobile data not receiveVijay Vikram Naikwade / Airtel Complaint / January 23, 2025 / Thane / MaharashtraI have recharged of Rs. 1999 in which includes 24 GB Mobile data + Unlimited calling. But i did not receive Mobile data. Please check and provide the same.
-
Airtel black Wi-Fi not working, drops when 2 laptops are connected.Ajit Dandekar / Airtel Complaint / January 7, 2025 / PimpriChinchwad / MaharashtraAirtel Wi-Fi does not work anytime. Keeps on buffering, if 2 laptops are connected then it gives up. At this time nothing works. I have registered a complaint on 5th December 2024. Nobody calls back, customer care always says we have escalated this t... -
My name is SAI KISHORE. I have recharged Rs 349/-. I am supposed to get 2GB DATA DAILY through thatSAI KISHORE / Airtel Complaint / October 24, 2024 / Kurnool / Andhra PradeshMy name is SAI KISHORE. I have recharged Rs 349/-. I am supposed to get 2GB DATA DAILY through that plan. But I got only 1.5 GB daily recharge. So I want to update to the recharged PLAN -
Recharge not showing after order completedPandey Manish Priyadarshi / Airtel Complaint / July 17, 2024 / BodhGaya / BiharRecharge of amount Rs 509 done for Airtel Number 9334304237 by Amazon Pay order no 407-5220285-9539525 Operator Reference Number 92768682 But Not added to number . Please take necessary action
Service issue | Complaint | Query | Feedback | Suggestion | Reply