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Oneassist Consumer Solutions, Oneassist company has not returned my phone

Complain ID : CCN022050   20  

NGO Complaint Complaint Date: August 22, 2016
Modified date: August 27, 2016
One assist is the Company that has partnered with Xiaomi to provide the mi protect policy. According to the policy, if the phone is damaged, it is repaired with a minimum cost within 20 days or so. I have realised though that One assist however, is a huge fraud company. I recently checked their Facebook page and saw that it is filledddd with complaints or very bad service.

My Mobile ADLD Claim Request number is 911927. I haven't received my phone since a month, It has been more than 2 weeks since the excess fee payment and the official mail says the phone is returned within 10 days of the payment. Please look into the matter immediately. After calling the customer care, they say there is some problem from the service and it will be returned later.

I asked several times for a call back after they have spoken to the service centre to understand the issue and speeden the process but there is never any response. This complaint was raised with the senior executive Lokesh, He promised that he will look into the matter but again there was no response.
The junior executives Bharadwaj, Priya and Sneha have been more than unprofessional.

The service is pathetic. Everything about it, response time, customer care executives, both senior and junior, service centre. PATHETIC AND DISGUSTING. Nobody cares about the complaint.

Once they receive the excess money payment, they stop responding. The service is so disappointing and unprofessional. I only have bad things to say.

Please resolve this issue with utmost urgency. I need the phone back ASAP.

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