Faulty product delivered, no action step by Lenskart
Complain ID : CCN034232 44
Company / Brand
Complaint Date: June 7, 2020
Hi,
I had ordered an extra lens from Lenskart Faridabad during lock down in the month of April 2020 (order I'd 1220664604). I used that lens yesterday ie 6 June,and found that my vision is still blurry and haze persists. When I contacted customer care, they refused to assist informing 15 day return policy has elapsed. When I asked them what if I would have purchased a box from you and one of the 5th lens would have been faulty like this, they said even in that case we do not help.
I have been using lenses since 14 years and have come across a scenario like this before. Ideally the company takes the faulty product and sends it to the company for investigation. But this resolution was not provided by Lenskart and the way their supervisor talked was rude as well.
Want to raise a complaint against Lenskart Faridabad team for not providing a solution, that is very much possible.
I had ordered an extra lens from Lenskart Faridabad during lock down in the month of April 2020 (order I'd 1220664604). I used that lens yesterday ie 6 June,and found that my vision is still blurry and haze persists. When I contacted customer care, they refused to assist informing 15 day return policy has elapsed. When I asked them what if I would have purchased a box from you and one of the 5th lens would have been faulty like this, they said even in that case we do not help.
I have been using lenses since 14 years and have come across a scenario like this before. Ideally the company takes the faulty product and sends it to the company for investigation. But this resolution was not provided by Lenskart and the way their supervisor talked was rude as well.
Want to raise a complaint against Lenskart Faridabad team for not providing a solution, that is very much possible.
Related complaints
-
How Patanjali and Flipkart fraud usTarun Yadav / Company / Brand March 20, 2020 / Gurgaon / HaryanaI remember the MRP of Patanjali Giloy Juice (Rs 90) because I am a regular consumer of the product. I received my order yesterday and was charged Rs.2... -
salary not paidsunil saini / Company / Brand March 7, 2020 / Hansi / Haryanahonorable sir/madam, there was a contract between UTS SOLUTION and me for online "salary profile work". This company give me work on 12/02/2020 and th...
-
Have not paid my four months dues of INR 1.5lakhs approx and also fired me unofficiallySaurav / Company / Brand August 29, 2019 / Gurgaon / HaryanaGood Morning Sir,My employer Tata consultancy services( BPO Gurgaon Center GG5) they have not paid my four months dues &also fired me now .My lif...
-
Supply of duplicate product and No service, Modern Electronics, BahadurgarhDr K S Baghotia / Company / Brand June 8, 2019 / Bahadurgarh / HaryanaHon'ble Sir, I purchased 12 Whirlpool Company Air conditioners from Modern Electronics, Mata Chogan Chowk, Bahadurgarh. I gave advance cheque of Rs.36...
-
Complain voltas ac is not working properlyS.K. TANEJA / Company / Brand April 30, 2019 / Sonipat / Haryanahello sir , sir , humne 2-5-2018 ko voltas company ka 1.5 tan ka split ac lagvaya tha .jo ki jab se laga h tab se vo proper work nahi kar raha h . cus...
-
Replacement product faulty complain to AppleHarsh / Company / Brand April 20, 2019 / Rohtak / HaryanaI purchased an iphone X on 3rd April 2018. with the value of Rs 80500. The device encountered some heating issues due to which it was submitted to iQo...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply