Replacement product faulty complain to Apple
Complain ID : CCN032102 47
Company / Brand
Complaint Date: April 20, 2019
Modified date: October 4, 2019
I purchased an iphone X on 3rd April 2018. with the value of Rs 80500.
The device encountered some heating issues due to which it was submitted to iQor service center on 28th March 2019.
The product was replaced as per Apple policy but the replacement device had issues with the chrome and screen and I denied taking the product and the service center too acknowledged the issue with the device.
They sent back the product and the repair team of apple sent back the device by changing the display of the device on 10th of april 2019 but the issue was intact.
In the meantime i was having this case being heard the the apple customer relationship department which i suppose is the highest authority at apple and Mr Simon is the advisor that was assigned to me for this particular case.
The device was again sent back to the repair center by the service center on 15th of april 2019 and today i e 29th i get a revert back that apple has denied acknowledgement of the issue which was there with the device and infact the service center acknowledged the issue.
The device is scheduled to arrive by Monday but i will not be taking the device back in the same faulty condition as apple might deny the service in future due to a physical damage to the device even after the product which was delivered by them is faulty.
From last 25 odd days i am seeking a resolution from apple but even after calling and mailing them on a daily basis i am not getting any desired resolution from them.
i would like you to please come forward and help me to get my device back which is either replaced by apple or the fault is resolved by their end.
From last 25 days i am facing mental trauma due to all this unprofessional ethics being done by apple india.
i want my full fledged refund of my device or a brand new device plus the costs that i have occurred till date and the mental harrasment charges which i am suffering from all this.
I hope you will address the issue and help me fight against Apple.
The device encountered some heating issues due to which it was submitted to iQor service center on 28th March 2019.
The product was replaced as per Apple policy but the replacement device had issues with the chrome and screen and I denied taking the product and the service center too acknowledged the issue with the device.
They sent back the product and the repair team of apple sent back the device by changing the display of the device on 10th of april 2019 but the issue was intact.
In the meantime i was having this case being heard the the apple customer relationship department which i suppose is the highest authority at apple and Mr Simon is the advisor that was assigned to me for this particular case.
The device was again sent back to the repair center by the service center on 15th of april 2019 and today i e 29th i get a revert back that apple has denied acknowledgement of the issue which was there with the device and infact the service center acknowledged the issue.
The device is scheduled to arrive by Monday but i will not be taking the device back in the same faulty condition as apple might deny the service in future due to a physical damage to the device even after the product which was delivered by them is faulty.
From last 25 odd days i am seeking a resolution from apple but even after calling and mailing them on a daily basis i am not getting any desired resolution from them.
i would like you to please come forward and help me to get my device back which is either replaced by apple or the fault is resolved by their end.
From last 25 days i am facing mental trauma due to all this unprofessional ethics being done by apple india.
i want my full fledged refund of my device or a brand new device plus the costs that i have occurred till date and the mental harrasment charges which i am suffering from all this.
I hope you will address the issue and help me fight against Apple.
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