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Mobile number port in not done, port out from Reliance to Airtel

Complain ID : CCN028607   20  

Airtel Complaint Complaint Date: December 9, 2017
Modified date: December 10, 2017
I had opted to port out from Reliance to Airtel (Mob: 7877322817) more than a month ago post requested by your executive numerous times on call else I would have opted Vodafone instead of Airtel and as expected this process has not been completed yet (Outgoing done incoming not available). First, I was asked to go to Airtel mini store in Mansarovar, Jaipur to complete the formalities and committed that the operator would be changed within 48 hours maximum then again I called your customer care where I was asked to switch off the mobile and then switch on without checking my number in system, wow. Later, I again called your CC and had a word with Praveen he told me the same process, Post requesting a lot he transferred my call to supervisor Tarun, surprisingly he did not sound like a supervisor but anyways he raised complaint and forward my complaint to senior team as said- compl number Cdamn21204232554 and committed that I would receive a call back within 24 hours for which I have never received an update (another example of good service). Few days back, Tiredly I have visited your Airtel Store- Mansarovar Branch and I was entertained by Mr Vijay- mob +91 70234 45518 he committed that he would resolve my concern within 24 hours and give me an update which is not done yet again. So many instances I have seen in last few days by which I can confidently say Airtel is BEST. Keep doing your best guys you can definitely achieve your number of users, forget good customer service.
Complaint Against : Airtel

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