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No action against my complaint, order 4 pant from star cj but size was wrong

Complain ID : CCN027946   31  

Shopping Complaint Complaint Date: July 17, 2017
Modified date: July 17, 2017
I was order 4 pant from star cj but size was wrong. Then I return the order but star cj not return my money. Or and when I call they do fake promises.all ready 2 month when I complain .but no enquiry please help me.
Complaint Against / To: shop cj

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.