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Recieved product without invoice and without accessories

Complain ID : CCN027820   28   Complaint's Reply

Shopping Complaint Complaint Date: July 7, 2017
Modified date: July 21, 2017
I have purchased a powerbank from ebay and i made online payment when i received the product there is only powerbank not received the charger to charge the powerbank even not recived the invoice or bill also. when i made the complaint the asked to courier back why i should courier it is their's responsibility to pick the product and they reject my claim there is not any courier company near my house if i went to the market to courier there is a time and my money loss who pay for it and if I went to market to courier then why I buy product online

I have received the product without accessories and without invoice. and when i claim for this they reject my claim.
Complaint Against / To: Ebay india

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    Dear Customer,

    We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

    Regards,
    Team eBay

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.