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COMPLAINT AGAINST OLA CAB BOOKING SERVICE AND OVERCHARGING MONEY

Complain ID : CCN027542   962   Complaint's Reply

Taxi Complaint Complaint Date: June 7, 2017
  • State :  Maharashtra
  • City :  Panvel
  • Address: Sector 11 New Panvel(E), Navi Mumbai

I am regularly using OLA app for cab booking. Because it is giving fare amount and proper service. but on 3rd June 2017 shocked for the amount charged which i didn't booked at all. When i used ola app for booking cab from CSIA T2 airport to my resident in Panvel, app showed me charge of Rs. 2414 which i cancelled and re - booked it, so app showed Rs.863 which i confirmed and took ride upto my house and paid in cash. Then afterward i received message for Total Bill Rs. 2414/-. Deducting Rs. 1551/- from my Ola money wallet.
Bill No: CRN768898387 dated: 03.06.2017
Kindly refund amount of Rs.1551/- back to my Ola money wallet again.
Otherwise need to go to Consumer court for same.
Complaint Against / To: COMPLAINT AGAINST OLA CAB BOOKING SERVICE AND OVERCHARGING MONEY

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    Although amount is very small, this seems fraudulent tactics by companies like Ola to scam consumers. They allow people to add money to Ola wallet but never allow it to be used even for their cab service, also you can’t withdraw this money to your bank account due to lack of KYC because Inspite of consumers submitting documents for KYC, Ola never complete KYC process. Also they seems to have no customer service phone no and every attempt to contact them on support@olamoney.com always receive the same scripted response without any meaningful solution.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.