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Complaint is regarding not changing the mattresses which come under the warranty

Complain ID : CCN027200   23  

Service Complaint Complaint Date: May 6, 2017
Modified date: May 7, 2017
this complaint is regarding our 2 mattresses which are totally sleged and filled with air. both come under the warranty and we initiated the complaint process on 13th of April, post that whenever we call the call center we are informed that the complaint has been sent to the higher authority and we are awaiting approval. I have never got any call from the company and my mattresses came with 10 years of warranty.My date of purchase is 11-10-2015 and we filed our first complaint in Februray which was closed by the company marking the issue as resolved and we never got any call from the company confirming whether our issue was resolved or not. Now as well there is no response from the company, I keep calling them and the customer executives keep saying we will escalate the issue. The issue has not been touched after the 13th of April, 2017.
Complaint Against / To: kurl-on

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.