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Delay in service of SAMSUNG INDIA SMART PHONE, bought Samsung J5 from online

Complain ID : CCN022388   21  

Service Complaint Complaint Date: September 6, 2016
Modified date: September 6, 2016
I bought Samsung J5 from online (model name SMJ500FZKDINS and SL NO: RZ8GAO6HHZH(352672073279416)) and it failed to turn on 04/08/2016 and when i visited samsung service centre okhla , the customer executive denied in receiving the same stating that that the display spare is not available and asked to visit the same office on next week , and providing the confidence that i could receive rectified device on same day hand to hand.
On visiting the okhla service service centre on next week another executive apologised for un-availability of spare and demanded copy of bill, cancelled cheque and id proof for processing the replacement of HANDSET. As per discussion i submitted relevant documents and handset on 18/08/2016(BILL NO:4219827363) and they confirmed that i could receive the replacement by 15 days and till the date i haven't recieved any replacement and no positive results. I am in a great trouble with out mobile. So i kindly request JAAGO GRAGAH JAAGO to take some action on the same.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.