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Misbehaviour of the Manager and Poor Service, complain about AC not cooling

Complain ID : CCN021648   28  

Service Complaint Complaint Date: August 6, 2016
Modified date: August 7, 2016
I called the customer care on 27th July 2016 to complain about AC not cooling.
after requesting daily, 30th july, the guy came, and said... the gas has leaked someone will come tomorrow, no one came, then after calling again n again gas got filled on Tuesday(2nd Aug)... which was leaked immediately after the guys left.
again had to call again and again.. and telling them that gas has leaked and from where.. the guys came today (6th Aug) and says... there is no gas, someone will come tomorrow... they make me talk to their manager Mr.Sonu... who was very arrogant and rude, and says... cylinder leke thordi ghoomte hai.. when I said, I have been saying this again and again.. the gas has leaked.. he says.. aise nahi hota, will have to search kahan se nikli hai... I said.. I am telling you the point... as I saw it... He says... aisi kaunsi gas hai jo dish gai!!!
Kuch bhi karlo aan nahi bharegi.

Is this the way to treat a customer?????

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