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Complaint – Non-provision of Paid Zipcare AC Maintenance

Complain ID : CCN064380   1  

Service Complaint Complaint Date: September 4, 2026
  • State :  Gujarat
  • City :  Valsad
  • Address: B3/606 , Shubham Green City , Tighra , Near Bagwada Toll Plaza , Taluka Pardi , Valsad, 396191
Honb'le sir,
I purchased an Air Conditioner from Croma (Opposite Party No. 1) vide Invoice No. SOA486369592421along with a paid “Zipcare Service Package” for periodic maintenance from Zipcare (Opposite Party No. 2).
Despite the service plan being active and fully paid, no maintenance/service has been provided for approximately two years. I visited the Croma store 3–4 times, updated my contact details (requesting linkage with my primary mobile 6353172417), and sent a formal email .but no technician has been assigned and no resolution offered.
Deficiency in Service under Section 2(11) of the Consumer Protection Act, 2019; and
Unfair Trade Practice under Section 2(47) of the Act.
Complaint Against / To: Croma retails & zip care services
Complaint – Non-provision of Paid Zipcare AC Maintenance
Complaint – Non-provision of Paid Zipcare AC Maintenance Complaint – Non-provision of Paid Zipcare AC Maintenance

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