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Luggage missing from the Jogeshwari Travel Bus MP 13 ZG 9933 booty.

Complain ID : CCN064320   5  

Service Complaint Complaint Date: March 7, 2026
I, shriniwas avula resident of Hyderabad had booked the bus ticket, 4 tickets in Jogeshwari Travel, from Ujjain to Mumbai, dated 01st March 2026. I had boarded the pick up bus from ujjain to Indore at 5:15 pm and reached Indore by 8:30 pm, from Indore i have boarded the main bus no.MP 13 ZG 9933 near ring road, Jupiter hospital to Mumbai and in my presence the bus helper has kept my two suitcases in the bus booty with the tag no. 1290 and 1291. On 02nd March 2026, I was alighted at Mumbai at 9:15 am and moved towards the bus booty to collect my luggages and to my surprise i found that my both the luggages was missing from the bus booty. I have asked the bus helper to check properly and to recollect whether he had by mistakenly given to another passengers of the bus. The bus helper confirmed that he handed over the luggage by checking the tag no. attached to each luggage. I have asked the bus driver to check at their Jogeshwari office whether any passenger called their office reporting the incorrect luggage handed over to them. During the inital investigation by the bus driver, Rahul. he informed us that a person, named Ketan had called to their office informing that he had found a small suitcase at Kalghat, 100 kms from Indore. He also said that he saw the two suitcases fallen from the speeding bus. Both the suitcases had fall at the little distance from each other, small one falling at the distance from the bystander, name ketan who was having his tea. the another, big suitcases fall at little distance and saw that a biker with two pillion rider picking the big suitcases and sped away. we have received the small suitcases with the one designer kurti missing from that. We need help to get our bag.
Complaint Against / To: Jogeshwari Travel / Enterprise - Shop No 3, Shivalay Building, Survey No 75/1 & 2/1 P, Near Millenium School, DP Road, New Sangavi, Pune-411027

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