cheating fake promise

Complain ID : CCN059355   19  

Service Complaint Complaint Date: September 1, 2022
  • State :  Telangana
  • City :  HYDERABAD
  • Address: Sri Sai Nilayam, Plot No.45,flat No 501, Near Ganesh Mandapam, Mythrinagar, Kukatpally
I have purchased sunday ortho latex mattress, I reported my problem within 100 days trail period, some sagging and discomforted in your mattress. Their customer care people not taken action with in the time, after 100 trail period completed they contacted me and ask me for claim warranty. They arrange pick up the mattress and tested and they said mattress is good, we have to returned the mattress. I said not satisfied with this product you may exchange with new one or another model. They are not willing to exchange, They are ignoring my phone/mail. They said only mattress tested report is ok, so we can't exchange. But i am fighting with them, this is in trial period not warranty problem. I send my call history also but they are ignoring.

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