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COMPLAINT AGAINST OYO ROOMS FOR MISLEADING WITH PHOTO and DIRTY HOTEL FURNITURE

Complain ID : CCN022504   47   Complaint's Reply

Service Complaint Complaint Date: September 12, 2016
Modified date: September 17, 2016
  • State :  Delhi
  • City :  South Delhi
  • Address: 95/9 C/O JAGDISH SINGH KHATRI FLAT No 105 1ST FLOOR
I BOOKED A HOTEL AT MUSSOORIE THROUGH OYO ROOMS FOR 14.08.16 TO 16.08.16. WHEN WE REACH THERE WE FOUND THAT THEY MISLEADED US WITH THE PICTURE OF HOTEL THEY DISPLAYED IN THE OYO SITE. THEY COMBINED IT WITH OTHER HOTEL BEHIND THE HOTEL WHICH I BOOKED.

FURTHER THE CONDITION OF THE ROOM AND HOTEL FURNITURES ARE VERY DIRTY. I HAVE COMPLAINT AT OYO ROOMS FEEDBACK SECTION, BUT I HAVE NOT RECEIVED ANY RESPONSE FROM THEM. THE STANDARD OF THAT HOTEL WAS NOT AS PER THE STANDARD OF OYO.

KINDLY LOOK INTO THIS MATTER AND REFUND US WHOLE AMOUNT PAID FOR MISLEADING US.

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Complaints

    OYO Rooms

    COMPLAINT AGAINST OYO ROOMS FOR MISLEADING WITH PHOTO AND DIRTY HOTEL FURNITURE by OYO Rooms:

    (5 of 5)

    Dear Guest,
    This is not something we like to hear from any of our guests. We regret the inconvenience caused. Please allow us some time, our team is work on it and we shall get back to you with an update asap.
    Team OYO

    OYO Rooms

    Re : COMPLAINT AGAINST OYO ROOMS FOR MISLEADING WITH PHOTO AND DIRTY HOTEL FURNITURE by OYO Rooms:

    (5 of 5)

    We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

    Team OYO

    SHIVA ANAND

    Deficiency in services by SHIVA ANAND:

    (5 of 5)

    My booking id is KAOW5126 booked at 18:14 today I.e. 05 Aug 2018 online through my web browser at agra cantt railway station.
    The property reflected on window was charging Rs 1506/- excluding breakfast and down towards it was check box for adding breakfast for Rs 135/-

    I checked the breakfast option and finally booked myself a room plus breakfast and payment which was asked was of Rs 1600/- was paid then and there from my paytm wallet no 8808323123 and the booking was also under this mobile no.

    I received booking confirmation on screen web browser saying breakfast not included and I called the oyo helpline no at 18:17 just three min after my booking and the executive confirmed me that breakfast is complimentary

    I relied on what all he said but I had asked him if the breakfast is not included cancel my booking, had he done that at that time I would have got whole refund of Rs 1600

    I checked my mail inbox and it read that a mail received from Oyo that booking is confirmed without breakfast.
    I called again and my case was transfered to senior female executive who assured me a call back after 5 minutes

    I was stuck at agra cantt station and waited for the call back but nobody called me
    I had again called them and was assured that they will send me a fresh email with breakfast updation and asked me to visit the property
    I had asked them to make it earliest as I want no argument at the property

    When I came down to property 7km away from agra cantt station (this is something also which oyo app lied as it said the property is 5km away from station)
    The reception refused that no breakfast will be available on this booking.

    I called them several tyms and first they kept on dropping my call after asking me to hold. And then finally an executive by the name of Aakash cut the chase and said that nothing can be done and they won't cancel ane refund me and no breakfast is also to be included ..

    This is the worst I have ever encountered in my whole life that after being assured by several executives , I was cheated and lied..
    Now I demand justice from you .

    Find attached screenshots of my sev. calls ryt from 18:17 , when the whole amount refund was available as they have policy which reads that booking cancelled within 10minutes is eligible for whole refund.
    The last executive with whom I spoke also didn't helped me with cancellation with full refund

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.