Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

American Tourister Backpack warranty service issue

Complain ID : CCN026238   64  

Service Complaint Complaint Date: February 21, 2017
I had bought an American Tourister Backpack with 18months warranty but unfortunately within 6 months of purchase it’s shoulder strap foam/cushion was torn out and dislocated inside the strap. I had dropped my bag at their Samsonite store for service but after 6days they informed me that it was not a workmanship or quality issue.
After repeated request they are not ready to provide any service support for under warranty product. They knew that the problem is inside the strap and for that they have to give the replacement so they are refusing.
But this is purely a workmanship & quality issue as it is inside the strap due to poor foam quality and not proper fixing of foam within the strap. I request the replacement as per their warranty statement.
Complaint Against / To: samsonite india

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.