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Tikona Internet Broadband connection not working

Complain ID : CCN021552   41   Complaint's Reply

Internet Complaint Complaint Date: August 2, 2016
Modified date: August 2, 2016
  • State :  Karnataka
  • City :  Bangalore
  • Address: #78, Unnati, 7th Main, 5th Cross, Tata Nagar, Near Kidzee School
Hi,

I have taken the Tikona Broadband connection on 20-Jul-2016. The company installation Engineer said we have to pay Rs.2330/- for 3 months internet service with 4MBPS speed.
But after paying money, from Day 1 we always found issues with connectivity. It gets disconnected and its even hard to get 1MBPS speed. When tried with customer care, they always made false promise to fix it.
We have called so many times to Customer care, installation Engineer and Service Engineer. Nobody responded. Now we want to get disconnected from the service and expect compensation.

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Related complaints

Complaints

    Tikona Care

    Re: TIKONA INTERNET BROADBAND CONNECTION NOT WORKING by Tikona Care:

    (5 of 5)

    Dear Subscriber,

    Greetings from Tikona.

    We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKAUG33 to your case.

    Request you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in

    Regards,
    Tikona Care

    Tikona Care

    RE: TIKONA INTERNET BROADBAND CONNECTION NOT WORKING by Tikona Care:

    (5 of 5)

    Dear Mr. Kumbar,

    Greetings from Tikona.

    We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

    For any further issues/queries, please contact us on our new customer care number 1860 3000 3434 or you can reach us at forum.tikona.in.

    Regards,
    Tikona Care

    Ravindra

    by Ravindra:

    (5 of 5)

    Contact Number: 8884015558/8138904558
    Tikona user id: 1118406671

    I have already spoken to Tikona Customer Care, several times and asked to stop your services.
    WHEN ARE YOU PAYING BACK MY MONEY - RS 2330?

    Athith D

    TIKONA ISP CONNECTIVITY PROBLEM by Athith D:

    (5 of 5)

    I got TIKONA coonection on 23-Apr-2016 and I paid 3months advance bill of Rs.2330/- for service with 4MBPS speed.
    The connnection works fine upto June 29th,2016 after that i facing issue with connectivity and speed.from Day 1 we always found issues with connectivity. When tried with customer care, they always made false promise to fix it.

    Now I spend nearly 500rs for calling customer care and there executives, but they sending bills and mails regarding disconnection,evenThere is prepaid balance left in my account.

    They charging me with out giving connection or servicess of last month.
    I requested for bill wave off they gave 125rs wave off for full month.


    Athith D
    1117308452

    Ravindra

    by Ravindra:

    (5 of 5)

    I have sent several mails to customer care with contact number and the subscriber ID.

    When are you paying back my money?

    Thanks,
    Ravindra
    8884015558

    Ravindra

    by Ravindra:

    (5 of 5)

    SEVERAL ROUNDS OF DISCUSSIONS HAPPENED WITH CUSTOMER CARE EVEN THOUGH I AM SAYING THAT I HAVE NOT RECEIVED PROPER SERVICE FROM DAY 1, WHAT IS THE POINT IN DISCUSSION? GIVE BACK MY MONEY WITHOUT ANY DELAY. WHILE GIVING CONNECTION YOU TAKE ADVANCE IN 24 HOURS. THEN WHY DONT YOU PAY BACK MONEY IN 24 HOURS? ITS ALREADY MORE THAN A MONTH. ARE YOU READY TO PAY BACK COMPENSATION FOR THE MENTAL HARASSMENT?

    Ravindra

    Mr. by Ravindra:

    (5 of 5)

    Tikona User ID: 1118406671

    RE-PAYMENT OF Rs.2330 is not done fromTikona after cancellation.

    How many months should I wait?

    Contact me @ 88884015558 or 8138904558
    Thanks,
    Ravindra

    Ravindra

    Mr. by Ravindra:

    (5 of 5)

    Now it seems only Govt of India or TRAI should resolve this issue. Tikona Company is not paying my money since several months. You can read the history in the complaint.They simply respond as the issue is resolved. But they are not resolving. How to get the compensation for this harassment?

    Ravindra

    Mr by Ravindra:

    (5 of 5)

    TIKONA IS A FRAUD COMPANY. AFTER 2 MONTHS OF DISCONNECTION REQUEST NOBODY FROM THE COMPANY CAME TO COLLECT THE DEVICE. THEY HAVE NOT PAID BACK THE MONEY.

    Tikona Care

    Re:Tikona Internet Broadband Connection Not Working Bangalore by Tikona Care:

    (5 of 5)

    Dear Mr. Kumbar,

    Greeting from Tikona,

    Your account is terminated as per your request and also device is recovered from you premises.

    Refund of Rs. 899.92 will be delivered at your premises within 20 working days through cheque.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

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