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ACT Fibernet - Substandard Service

Complain ID : CCN016477   35  

Internet Complaint Complaint Date: March 14, 2016
  • State :  Karnataka
  • City :  Bangalore
  • Address: 70, 1st Floor, 6th Cross, A Block, AECS Layout
I am Hem Kumar Thakur, Resident of AECS layout Bangalore. I have taken Internet from ACT fibernet for nearly one Year now. I always had issues with the loss of services from ACT as they don't replace defective products. For instance, The Junction box from where cable is connected to my home is , is unlocked as the lock is broken and they ahve not bothered to replace that despite multiple promises to do so. Currently I have two complaints running with them for last 10 days (complaint no: 0008003161,64) and another running from last two days (complaint no: 0008091997) . I also have suffered through this for last so many months and everytime they assure about services. But all in vain. The Junction box has still not been replaced. The loss of internet is affecting my work and have to travel to office with bad health as cannot work from home. I kindly request you to Look into this matter.

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