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GTPL Connection shifting not completed within prescribed timeline of 7 working days

Complain ID : CCN064303   18  

Internet Complaint Complaint Date: January 28, 2026
  • State :  Gujarat
  • City :  Ahmedabad
  • Address: D-704,Harmain33, Nr Amwaaj Residency Opp Amber Tower Sarkhej Ahmedabad 380055
I am a customer of GTPL Hathway Limited, Ahmedabad. I raised a request for shifting my broadband/cable connection to a new location on 16 January 2026. As per GTPL’s own service guidelines, connection shifting is supposed to be completed within 7 working days.

However, even after more than the committed timeline, my connection has still not been shifted. There has been no resolution from the service provider till date.

I have been calling GTPL customer support daily, and every time I am informed that the request status is “in progress”, without any clear timeline or action. No technician visit has been scheduled, and no proper response or escalation has been provided.

Due to this delay, I am facing continuous inconvenience and disruption of essential services. This clearly amounts to deficiency in service and negligence on the part of GTPL Hathway Limited.

Details
Service Provider: GTPL Hathway Limited
City: Ahmedabad
State: Gujarat
Pincode: 380055
Name :- Sarfaraz M Shaikh
Account no:- BB0005441475
Ticket no:- 1639586
Request Type: Connection shifting
Request Raised On: 16 January 2026
Current Status: Pending with no resolution
Complaint Against / To: GTPL Hathway Limited Ahmedabad

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