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GTPL Broadband no service no refund

Complain ID : CCN060696   101  

Internet Complaint Complaint Date: December 23, 2022
  • State :  Gujarat
  • City :  Ahmedabad
  • Address: 2nd Floor, Sahajanand Shopping Center, Opp., Swaminarayan Mandir, Shahibaug, Ahmedabad-380 004.
I was using GTPL broadband , and my plan was expired on 11 Dec 2022,
I paid amount 6363.00 on 15 Dec 2022 for getting New GTPL plan mentioned below as suggested by GTPL executive ( mobile number - 9558588032),who gave lots of false commitment.

Another executive(9104673591), who also misbehaved in call, and collected Router by trespassing my home without my permission.

CAF No : 202212154139809
UL_H22_80MBPS - 12 MONTHS
Date: 15/12/2022
Amount Paid: 6363.00
Receipt Number : 20221215111212800110168520305540104

Payment Mode:
UPI transaction ID: 234907850327

My GTPL UserID : hpc803_sb
customer number : BB0006734759

I did not get connection till now after payment also i did not get refund even after multiple complaints.

I had raised first complain with GTPL on 15 Dec 2022, second complain on 18 Dec 2022, Till no executive has tried to reach me about this issue. I am not getting refund for payment of Rs 6363.

I am continuously calling service center but not getting proper answer about refund.

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