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No ACT Internet from past 15 days even though raised complain multiple times

Complain ID : CCN026380   60  

Internet Complaint Complaint Date: March 5, 2017
Modified date: March 5, 2017
I am facing internet connectivity issue from past 15- 20 days and internet connection is getting cut multiple times throughout the day. I have re-opened the ticket multiple times, called customer care, mailed act team and even called technical team but no permanent fix is done till now even after raising this issue multiple times.

ACT is fooling customer by sending false message without rectifying the issue completely. It is really time consuming and frustrating to see this type of repeated connectivity issues and hearing the same things from them. They are wasting customer time and money by providing false messages.

Whenever I call customer care they are repeatedly saying lies like fiber cut, box issue and so on. After raising the issue several times technician provided their mobile number to contact again in case this issue occur again, but they are not picking up the phones now. It seems like ACT does not care about their customers and it is utter unethical and unprofessional behaviour in their part.

I have spent my money and time in following up with them and it seems they do not bother about it. I am raising this issue to this forum in the hope to see quick and genuine reply and fix from ACT.

I have not received any permanent fix on my issue and they keep on sending false messages that internet is fixed without resolving it completely. I must agree with all other ACT customers view that they are "BIG LIARS".
Complaint Against / To: ACT

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