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Dongle not functional purchased one Reliance Dongle from Nasik, Maharashtra

Complain ID : CCN025492   35  

Internet Complaint Complaint Date: January 12, 2017
Modified date: January 12, 2017
  • State :  Karnataka
  • City :  Bangalore
  • Address: Aman Villa, 4th B Cross, MM Layout, Kaval Byrasandra, RT Nagar, Bangalore, 560032
I purchased one Reliance Dongle from Nasik, Maharashtra few years back. The Sales representative given assurance that it can be used anywhere in India. But in 2015; I shifted to Bangalore. I purchased it as a back-up; since I am having one more available with me. Once I noticed during one urgent situation that it was not working. Requested the provider for support. No reply I received. Later the company upgraded to 3g and I was willing to take it. As per the assurance I received from the sales executive; I approached local dealer for support. He was not able to upgrade it and also shared a shocking information that the service is inactive; whereas I was doing the regular payment. Then we approached the nearby distributor for support. The Sales Manager; Mr. Saran (RT Nagar, Bangalore)told me that ; "I herewith informing you that the subjected Connection is deactivated 6 Months back."
He also advised to ignore the communications coming via email & sms. Now I started getting warning mails from Mr. Irfan (reli.zen.enterprises@gmail.com) demanding for payment of 530 INR or will go for legal action. There was one contact number mentioned; which will get connected rarely. I tried to contact them via telecom to solve the same; but not getting connected.
I herewith enlisting the mail details requesting support to me from none I got any support. Please note that the mail addresses are mentioned in the service providers site for customercare.
'serviceassurancecell@relianceada.com'
'Rcomnodalofficer.MH@relianceada.com'
'Rcomnodalofficer.Mumbai@relianceada.com'
'Irfan Shaikh' 'Avinash.Madhekar@relianceada.com'
'Rcomappellateauthority.MH@relianceada.com'; 'customercare@relianceada.com'; 'r9008080233@myreliancemail.com'; 'SVSEnterprisesblr@gmail.com''anil.ambani@relianceada.com'
'Rcomappellateauthority.MH@relianceada.com'; 'customercare@relianceada.com'; 'r9008080233@myreliancemail.com'; 'SVSEnterprisesblr@gmail.com'
My Number was : 9325644145
The payment history for the same can also checked; which are on time and regular irrespective of usage.
Now they started torturing mentally by sms & eMail; due to which I am not able to perform my duties professionally and personally due to the same.

Humble request you to look into the same for a proper support as an ordinary Indian

Yours Faithfully,
Harish,
9980133988
Complaint Against / To: Reliance Communications

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