Complaint against Club Jiva representatives membership issue

Complain ID : CCN022316   40   Complaint's Reply

Fraud Complaints Complaint Date: September 3, 2016
Modified date: September 4, 2016
My name is Sanjeev Rai,We was there in Nainital to visited in 15 Aug 2016. A man name (Mr.AKil) came to us & introduced themselves as CLUB JIVA representatives. He offer us a scratch card and ensure us to get One of the four prizes if we will attend a presentation from CLUB JIVA on completing its 10 years & then me and my family attend small seminar of 1 hour. We meet Arshi, Farhan, Rohana and Vishal. They gave complete introduction about CLUB JIVA and give us an offer but When we refuse to take membership, they gave another offers, thus they give us three offers of different structure higher to lower Rate, they try us to convince then at lower level EMI structure we finally convinced, but i have some doubt but they insist us so keenly, all

CLUB JIVA Member behaves like what they are saying is correct and we have full faith in them and their organization CLUB JIVA. At last when i told him that we have insufficient balance (for get rid of them) then Mr Farhan told me that lets divide this member ship structure in such a way that you have to pay only 20,460 now from Credit Card and rest amount will be in EMI and that will start after 6 months of starting membership, and they try to swipe credit card 7 times like a greedy team and finally transaction happened for amount Rs 20000 and finally Rs 460 i deposited as cash. So totally we give Rs 20460 we think we will get good services when we'll go for tour. But when we came back and search Google we find they are FAKE, lot of things they tell us is false,

Reason why i want my money back and refuse to take membership:-

1) CLUB JIVA member said for meal, cab and other services will be given by mentioned hotel, but listed hotel denied
2) More than 18 days passed but NO membership card i received even not a single welcome message yet from CLUB JIVA side.
3) Hotel said they are fraud, i here from Mainali hotel that is in his list
4) They provide member ship type BLUE, which is off season membership, this was not disclosed at time of meeting.
5) They said refund your money any time but when i mailed him, i got reply of no refund from CLUB JIVA side
6) Only one hotel said that we can use club, and all hotel denied which are in list, but members in meeting promised us to provide us all services of hotel
7) I received one booklet in that point number 12 is changed , its mention that any time you refund money but after taking membership point is changed and said nonrefundable in booklet
8) Company is not more than 5 years but members said it is more than 10 years in market.
9) Member said they owning 35 hotels and LACALYPSO hotel one of them, that is false
10) Hotel said extra utility charges are paid, but this was not mentioned at the time of joining
11) Lots of facility they promises for us, that will also need to share that all are false information

There is no reason to join CLUB JIVA and give EMI and avail bad services so please refund my money.
CLUB JIVA employees just give good response while taking membership. After that they started to ignore us. They are fraud and not responding. I want my money back.


My details:-
Name: Sanjeev Rai
Email is: sanjeevraijh@gmail.com
Mob: 8800937460
Incident at: Nainital
Date: 15-aug-2016

Note:
I have Credit Card receipt, other receipt, doc, Club Jiva team member’s mobile number, group pic.
I have a group of more than 30 members in whatsapp, please add with me to take some action




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