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Unnecessary Removed 3 vital Sports Channels complaint to Videocon D2H

Complain ID : CCN029745   45   Complaint's Reply

DTH TV Complaint Complaint Date: December 7, 2017
Modified date: December 10, 2017
Respected Sir/Ma'am,
I am Sudeepto Mal R/O A-42, Jai Vihar, Phase-1, Najafgarh, New Delhi 110043. I am using Videoon D2H for last 4 years and since the first day I am recharging my Videocon D2H on a Yearly basis i.e. 12 month recharge in advance every time because even if there is a hike in the pack which I have opted for, I should not have to bother about that because I have made the payment for the next 13 months (12-month normal + 1-month free) in advance.

But from this month Videocon D2H has removed 3 Vital Sports Channels (Sony Ten 1, Sony Ten 2 and Sony Ten 3) from my pack for which I have already paid (already recharged for next 1 year).

Acc to Videocon D2H customer care executives they are saying that these 3 channels were on a Promotional basis and now you have to pay for that but since last 4 years these channels were there in my pack and there was no such brochure or any written document about these 3 channels that these were on Promotional Basis at the time when i last recharged my pack i.e. New Gold Sports Pack which is of 390Rs per month.

So I want these 3 channels back in my pack at least upto 6th Dec 2018 (this is the last date on which my balance will get expire).

Regards,
Sudeepto Mal
Mob : 9711380144
My Customer ID : 98677755
Complaint Against / To: Videocon D2H

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    Yadav kankanwadi

    New south platinum HD package Videocon by Yadav kankanwadi:

    (5 of 5)

    Hello ,

    I had recharged one year package" New south patinum HD" which was told to me by your customer care that it will include all HD package. Now when I check Sony ten 1 HD (927) it says "Channel not subscribed".

    I was able to see the channel couple of months back. I called customer care they said it was promotional package.. If this was promotional package then why there no update to me over mail or call at time of recharge. If there is any change in policy then this should impact new customer not old customer. If such is the scenario then what is point of recharging New south patinum HD that too for one year.

    This is absolutely ridiculous and frustrating for customer like me who has recharge one year package. Even after paying 7500 plus all HD channel are not visible.


    This is what I got reply from customer care
    We are in receipt of your email regarding Videocon d2h services for Customer ID - 119680485.



    We would like to inform you that Sony Ten1/Ten2/Ten3/Ten1 HD channel(s) were being offered as a part of subscription to all our customers on promotional basis till 27th November 2017. However, if you wish to subscribe these channel(s), the same will be available specially for you at a discounted a-la-carte price as mentioned below. We request you to write us back with below mentioned channels name which you wish to subscribe with respect to your current subscription.



    Channel

    Price/ Month (Rs.)

    Sony TEN 1

    10

    Sony TEN 2

    10

    Sony TEN 3

    10

    Sony TEN 1 HD

    20



    Please be informed that Sony TEN 1 HD is available at discounted price only for those customers who have subscribed to Sports HD package or add-on.



    However we have activated “Sony Ten 1” channel without any additional charges in you d2h account as a promotional offer for India Tour of South Africa.


    Regards
    Yadav k
    Yadav086@gmail.com

    Sandeep Mitre

    Need atleast 1 sports channel free by Sandeep Mitre:

    (5 of 5)

    Dear sir,
    I'm ur regular customer last 3-4yrs my id 89417756 mujhe bs hai kehna hai, k hume sports ka ek channel free me chaiye bt yeh videocon wale har sports k channel k pasie mangte hai like koi match dekhna hai to 3 month ka active kr do matoh 10 din chalti hai baki. Dhai mahine koi bhi nai dekhta sports channel abhi India vs England series hai woh dekhna hai to usko active kro aur baki k 2 mahine bss faltu k paise bharo. abhi customer Care se baat ki uska bhi yehi kehna hai aur to aur usne phone cut kr diya isiliye mujhe yeh action lena pd rha hai. SO plzzzzzz jald se jald sports ka ek channel free kro it's Request. Thank you

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