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Cab Complaint against ola cab for overcharging

Complain ID : CCN022890   39  

Consumer Reports Complaint Complaint Date: September 28, 2016
Modified date: October 3, 2016
  • State :  Maharashtra
  • City :  Mumbai
  • Address: 84, Prabha Garodia Nagar, Ghatkopar East
i booked mini ola cab today at 12.05 noon and was informed that i was upgraded to prime and the primr ertiga came and my wife travelled to Mulund. the amount charged was Rs290 vide crn no 404093991.
I was sur[rised by the charge as my wife travelled only 16 kmsasin 37 min as per my bill.
i went to the fare card of Ola cabs which says the base fare is Rs 45 and susequenr charge is Rs 6 for every km traveeled upto 20 kms. Accordingly the fare should be Rs 96 plus taxes and not Rs269+20.98 as taxes.
this is day light Roberry.
I do not understand why no one takes up this matter.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.