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KENTUCKY FRIED CHICKEN - KFC, INDIA (Goa)

Complain ID : CCN057229   132  

Consumer Complaint Complaint Date: April 6, 2022
  • State :  Goa
  • City :  Bogmalo
  • Address: Athi Resorts 38/41 Bogmalo Beach Road
On 14th March 2022, I ordered from KFC using their app. I paid Rs814 via UPI and the amount was deducted but I didn't get any confirmation of my order having been placed and no email or message either. I then re-ordered using Swiggy.

I requested a refund of my money the very same day. Since then, I've sent numerous messages and tweets to KFC to ask for my money to be refunded. They initially replied but now, I don't so much as get a courtesy "be patient" reply.

I have attached the messages here but not sure if you'll get to view them. I simply want my money to be refunded but if they don't do this immediately (it's been over 3 weeks), I will file a legal case against the company for much more than the Rs814 they owe me. Appreciate your help.

We understand your concern. Our team is working closely on this and will be connecting with you to share an update soon. Your patience is appreciated.
Mar 25, 2022, 8:49 AM
Is this a joke?
14th March you said 24 hrs... 25th March and you've still not responded!!!
Mar 26, 2022, 12:01 AM
We're extremely sorry about this. Request you to give us some time to get this checked. We will call you back with an update soon. Appreciate your patience in the meantime.
Mar 27, 2022, 11:41 PM
You're not sorry, you're simply wasting time lying to me. I want details of your complaints process
Mar 27, 2022, 11:44 PM
Is this a joke?
3 weeks later, REFUND MY MONEY BACK RIGHT NOW
Thu 11:16 PM
What's your hold up??
Why don't you reply?????
Sat 12:22 AM
I want your full address for all legal correspondence. It's fine if you choose not to respond as you'll get the paperwork regardless.
Sat 11:43 PM
The money you owe me is rs814. Refund that. Otherwise there's going to be much higher sum I'll be claiming from you when I file a law suit against you. This isn't a threat or a joke. I'm fed up of you and your agents ignoring me
Mon 11:54 PM
REFUND MY MONEY IMMEDIATELY. I'm filing a legal notice against you today itself. Expect the same.
1:41 PM



Anita Athi
@nitabooathi
·
Apr 5
@yumbrands

@sapphirefoods

@KFC_India

@IndiaConsumers
4 weeks ago I asked kfc to refund me rs814 for an order I placed via the app, which was never processed. The money hasn't been refunded, nobody has called me despite numerous messages that kfc is looking into this as a
Anita Athi
@nitabooathi
·
Apr 5
matter of priority. It's a very simple matter but your constant default messaging is infuriating and you've done NOTHING to remedy this. I am making a legal demand for my money back and if it's not done by 6th April 2022, I'll be filing a case against you.
Anita Athi
@nitabooathi
·
7m
@kfc

@jagograhakjago
Please see my tweets above. I'm today filing a legal notice against KFC India.
Complaint Against / To: KFC

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