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Damaged Labtop received from shopclues.com

Complain ID : CCN017775   43  

Consumer Complaint Complaint Date: April 28, 2016
  • State :  West Bengal
  • City :  KochBihar
  • Address: H/o:- Asit Baidya, Bururpat, Khagrabadi, Near Durga Mandap, Coochbehar, West Bengal-736101
I have ordered a labtop-HP-Notebook 15-AC-122TU i3 5th gen 4gb ram/ 1tb hdd dos(silver) from shopclues.com on 13-april-2016 vide order no-90007293, product was delivered on 21-april,2016 with sl.no-CND60432F9, product model no-N8M18PA as per shopclue.com. As it is a DOS mechine, while going for installation of Operating System on 23-april, it have shown no hard disk. Immediately HP customer care was informed vide case no-4771779346, and shopclue.com was informed with request to extend return time to another two days. On 25-April-2016, HP engineer has opened the Labtop infront of me to see that hard disk is missing and some screw was missing. Photo was taken. Immediately shopclue.com was contacted who advised to return the same online process which was done. On 26-04-2016 I was informed online that return request was declined as part missing policy have to be informed within two days. But it is a defective labtop which can’t be used without hard disk which has 10 day return policy. By seeing a labtop , can you tell me that which internal part was missing ? So it is a defective labtop rather than a missing parts. Pl help me to get a replacement.

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