compaint for taking fees for for registration of exams and then refunding partially
Complain ID : CCN047988 34
Consumer Complaint
Complaint Date: September 14, 2020
- State : Haryana
- Address: 6 Th Floor One Horizon Centre, Golf Course Raod
British council took fees of Rs 65000 for the STEP exam registration for our twin daughters which was transferred through ICICI Bank on 27th April 2020.
They never registered my daughters and then later said that" the university will directly register them. British council should have refunded the whole amount but deducted 25 % amount claiming to be the administrative charges."
My grievance is why the deduction. they should refund the full money when they had no role to play, British council asked us to deposit the advance so that they can register our wards when the STEP registration opens and avoid paying the late fee. Since, they were unable to do anything as promised they should have refunded the full amount. They never registered my daughters for the exam. Mere act of refunding the money paid as advance does not warrant 25% administrative fee deduction. It was never advised to us before seeking the advance. The only advice was if the registrations are cancelled then the money will be refunded after deducting administrative fee. In this case there was no registration done then why the deduction? This incident was during the lockdown period of COVID in April, when we had organized the requested transfer to them with great difficulty.
Initially they promised to refund the full amount but later backtracked and they refunded the partial amount after more than 8 weeks upon several follow ups. They still owe me 16250 INR.
I have all the documents showing email communication related to the subject matter as PDF files.
They never registered my daughters and then later said that" the university will directly register them. British council should have refunded the whole amount but deducted 25 % amount claiming to be the administrative charges."
My grievance is why the deduction. they should refund the full money when they had no role to play, British council asked us to deposit the advance so that they can register our wards when the STEP registration opens and avoid paying the late fee. Since, they were unable to do anything as promised they should have refunded the full amount. They never registered my daughters for the exam. Mere act of refunding the money paid as advance does not warrant 25% administrative fee deduction. It was never advised to us before seeking the advance. The only advice was if the registrations are cancelled then the money will be refunded after deducting administrative fee. In this case there was no registration done then why the deduction? This incident was during the lockdown period of COVID in April, when we had organized the requested transfer to them with great difficulty.
Initially they promised to refund the full amount but later backtracked and they refunded the partial amount after more than 8 weeks upon several follow ups. They still owe me 16250 INR.
I have all the documents showing email communication related to the subject matter as PDF files.
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