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PROBLEM IN GODREJ SAFE MATRIX W/O IWAM 50L

Complain ID : CCN042842   33  

Consumer Complaint Complaint Date: November 21, 2019
  • State :  Haryana
  • Address: B.L.CONTAINERS PVT LTD,PLOT NO 154 & 155, SECTOR-24,FARIDABAD-121005
The safe was purchased on 25.04.2019 and until 01.10.19 the pass code system suddenly stopped accepting the regular pass code.The godrej service team visited three time senior to senior and told us that there may some problem in the keypad,the team tried to open the safe with using the new key pad but still it couldn't open.As per the team there are two components of the safe one on the outside and the other one in the inside,component installed in the inside may have some problem and it cannot be replaced.
The only solution provided by the team is to cut the safe.A 47000.00 + GST item is it for cut as the item has manufacturing fault and advice being given to us to cut it.

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