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Complaint about AIRCEL ignorance and irresponsilbe answer of customer executive

Complain ID : CCN022174   42   Complaint's Reply

Theft Complaint Complaint Date: August 28, 2016
Modified date: August 29, 2016
  • State :  Bihar
  • City :  Patna
  • Address: Nathupur Kurthaul Parsa Bazar
sir my number is 9097644336.

my complain is about ignorance and irresponsible answer of customer executive.
when i call in aircel customer care on 27/08/2016 time 4:37 duration 4:53, that time customer care executives are gossip to each other i have call record for that.
again i call 4:43 pm 27/08/2016 duration 5:05, she said that product like 82 and 89 are available only from easy recharge. but i said that earlier i recharged from self balance using self care, but she not want to listen to me, she want to say only. after that message on my number i have message in message box for further evidence.

in that message it is written that 82 and 89 both are available with 1288(,product info) number. i more thing is that both pack are available in selfcare(*121#).
i tried both method to active 82 and 89 pack, but pack was not active.

now i want justice from to punish the concern staff, who waste my time harass me mentally and lost my offer also, i can get 18000 second from pack 82. but i can’t use that benefit due to aircel customer care.

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    Dear Customer,

    Our team tried to reach you but there was no response. We request you to share your alternate number and the convenient time to get in touch with you.

    Warm Regards,
    Aircel Social Media Team

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