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Recharge and payment done but recharge not shown and refund not come

Complain ID : CCN035780   267  

Reliance Jio Complaint Complaint Date: August 7, 2023
Dear Sir
I Was Use UPI of my hdfc account and on 22/07/2023 9pm i was payment by Cred pay UPI and use MY Jio App to Recharge but after payment my recharge is not successful and payment still not come to my account
i have payment details pls check and give the proper solution
My A/C in HDFC Bank i check there also but they told they successfully payment to merchant
i will attached my Bank statement and transection details of recharge
Recharge Details
Date 22/07/2023
jiomobility@paytm-PYTM0123456-356938048645-Paid via CRED
UTR No 356938048645

Jio is deny to refund but i have Bank transection successful details pls help to solve this issue and refund
Complaint Against : Jio Recharge My Jio

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