Used products received, @PaytmMall @Paytm @timesofindia @MumbaiMirror patymmall is selling used prod
Complain ID : CC30949 95
Online Order
Complaint Date : November 23, 2018
- State : Maharashtra
- City : Mumbai
- Address: Sandhurst Road
@PaytmMall @Paytm @timesofindia @MumbaiMirror patymmall is selling used products on their online portal. I had ordered a laptop worth Rs. 15970/- and also its extended warranty worth Rs. 799/-, on 16/11/2018, with expected date of delivery as 21/11/2018 (both were prepaid order and order screenshot is attached). On 21st I received an order update that my order is been cancelled by the merchant and refund of only laptop was initiated, refund of extended warranty was still left. I called up paytmmall helpline for details, after few attempts my call was connected, I had a word with their executive Mr. Guddu, he was too arrogant, so i asked him to transfer my call to their senior person, waiting for 20 odd minutes my call was transferred to Mr. Manish, I had a word about cancelling order without my consent, refund of extended warranty policy and refund of total amount. He assured me that the full refund amount will be initiated soon. Also he asked me to reorder laptop and assured me that it will not get cancelled and will be delivered on time. On his assurance I reordered laptop on 21/11/2018 paying Rs. 15970/- (order details attached). On 22/11/18 i received that order, I opened the parcel and was shocked seeing the box itself, box was damaged, its seal was tempered, its label was damaged, when opened box, it was containing a second hand laptop and even its charger was missing. I called up the merchant Mr Vasant. Of SUNSTAR INFOTECH.(as per details mentioned on box) When i asked about sending such product, he replied “charger bhul gaye rahege, 4-5 baar laptop return aya hai isiliye box damaged hai aur laptop bhi use kiya hua lagg taha hai, aap ek kaam karo laptop return karr do”
Not satisfied with his answer, I again called patymmall on 23/11/2018.
After few attempts my call was connected, not satisfied with the executive, i asked him to transfer call to their senior, waiting for 20 mins, I had a word with their floor senior Ms. Surabhi, for this type of product she just said that we can understand your concern and we will penalize the merchant, your return is been initiated and we will refund back your amount it will take 14 working days excluding Saturday Sunday and bank holidays.
My concern is about the mental trauma a consumer faces due to prepaid orders,
I have paid 15970/- + 799/- on 16/11/18
Again 15970/- on 21/11/18.
but have to wait for 15-20 days to get my money back.
What about the time been wasted on talking to their executives, waiting for hours to get the call connected, wasting energy in talking and complaining.
This is the service paytm and paytmmall provides to their costumer?
Not satisfied with his answer, I again called patymmall on 23/11/2018.
After few attempts my call was connected, not satisfied with the executive, i asked him to transfer call to their senior, waiting for 20 mins, I had a word with their floor senior Ms. Surabhi, for this type of product she just said that we can understand your concern and we will penalize the merchant, your return is been initiated and we will refund back your amount it will take 14 working days excluding Saturday Sunday and bank holidays.
My concern is about the mental trauma a consumer faces due to prepaid orders,
I have paid 15970/- + 799/- on 16/11/18
Again 15970/- on 21/11/18.
but have to wait for 15-20 days to get my money back.
What about the time been wasted on talking to their executives, waiting for hours to get the call connected, wasting energy in talking and complaining.
This is the service paytm and paytmmall provides to their costumer?
Related complaints
-
Order cancel by snapdeal, I order fastrack watch. This was cancel by snapdeal due to seller have insArpit Shah / Online Order / October 12, 2018 / Aurangabad / MaharashtraI order fastrack watch. This was cancel by snapdeal due to seller have insufficient product. This reason is gave by snapdeal to me and my payment also come late. But this is not mine bossiness. What i do next to snapdeal -
Ordered GKK1 kit on 4 Aug, Not delivered, ordered GKK1 Kit for water purifier (PureIT Ultima RO+UV)fMukesh Chauhan / Online Order / August 10, 2018 / Pune / MaharashtraSir, I ordered GKK1 Kit for water purifier (PureIT Ultima RO+UV)from PureIt HUL on 4th Aug and as per promise it should have been delivered with in 72 hrs of order created. I received messages from HUL with order no, Dealer name and no, I called deal...
-
Faulty and Different Product delivered, I had ordered chairs from snapdeal.comIrfan Khan / Online Order / August 2, 2018 / Pune / MaharashtraI had ordered chairs from snapdeal Order ID: 22625546849 Product delivered was of worst quality and defective and snapdeal is not ready to refund the money. They have also send the different product than which was shown in image.
-
Delivered Scrap laptop parts Instead Of New Dell laptop Moreover Delaying Replacement UnnecessarilyKrushna Vijaykumar Kendre / Online Order / July 21, 2018 / Aurangabad / MaharashtraRespected Sir/Madam, I have ordered Dell Inspiron 15 3000 Series laptop from Flipkart.com on 01 July 2018 OD112729834546378000 and paid amount by credit card on same day. I got delivery from flipkart for same on 07 July 2018 but insted of new Laptop ...
-
Received different items in both different orders,account blocked and not refunded the moneyKetki / Online Order / March 28, 2018 / Pune / MaharashtraHello, i had purchased two different items from two different orders from two different accounts on flipkart. One is fasttrack watch and another was fasttrack sunglasses. In both theae orders, i received completely different and low quality products ...
-
Received fake product Ordered 2 t shirts from myntra of nike brand and received some fake differnetJeet Sethi / Online Order / January 14, 2018 / Mumbai / MaharashtraOrdered 2 t shirts from myntra of nike brand and received some fake differnet company t-shirts with actual authentic price tags. Order id- 1067521-6763400-7373903
Service issue | Complaint | Query | Feedback | Suggestion | Reply