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Delivered Scrap laptop parts Instead Of New Dell laptop Moreover Delaying Replacement Unnecessarily

Complain ID : CCN029774   26  

Online Order Complaint Date: July 21, 2018
Respected Sir/Madam,

I have ordered Dell Inspiron 15 3000 Series laptop from Flipkart.com on 01 July 2018 OD112729834546378000 and paid amount by credit card on same day. I got delivery from flipkart for same on 07 July 2018 but insted of new Laptop i got scarp part of damaged laptop in package from flipkart. Same day i have raised complaint through call in customer care which got rejected due to wrong category selection. On 10th July I again called customer care and raise correct complaint and got 15 July date for technical visit which was initiate by seller side. Till 15 july 2018 no one come for tech visit and when I checked flipkart regarding same their statement is they didn't have any update regarding this caused seller taking care of it. I have order product from flipkart site and if I got any wrong shipment or wrong product then it's flipkart duty to give me the replacement which they denying and delaying the procedure day by day.

Today is the 14th day and still i'm getting fake assurance from customer care that I will definitely got replacement by 22 July whereas seller not even took Ordered in processed as per their track status over the Web.
Complaint Against : Flipkart Private Limited

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