Refund not processed complaint against Infibeam Avenues Ltd
Complain ID : CCN031138 26
Online Order
Complaint Date: December 19, 2018
Modified date: February 5, 2019
I had placed an order for two books and received the wrong books instead. When I asked for a refund, the infibeam complaint cell asked for pictures of the wrong book, invoices and packaging which I promptly emailed to them. Now, they are claiming they cannot refund my money because "tags" are missing. I would like to clearly state that when I received these wrong books they did NOT have any tag on them. Why should the consumer be penalized for the incompetency of a fraudulent company like Infibeam. Firstly, they have the audacity to ship wrong products and secondly, they refuse to process the refund based on tags which were not shipped to me. From where do they expect me to magically get these "tags" from?
Related complaints
-
Complaint Against Flipkart, Following up with flipkart from last 16 days but not getting refund, wroRahul / Online Order November 30, 2018 / / KarnatakaFollowing up with flipkart from last 16 days but not getting refund, wrong products, incomplete product sent from last 1 month, escalated issue to CEO...
-
SBI Cashback Offer, I had placed an order for OnePlus 6 from Amazon on 28th May.Manisha / Online Order September 28, 2018 / Mangalore / KarnatakaI had placed an order for OnePlus 6 from Amazon on 28th May. There was an offer of 2000 rs cashback by 28th August if we make the payment with SBI deb...
-
I dint receive my order And without even calling me they cancelled my orderRabya mariam / Online Order September 15, 2018 / Bangalore / KarnatakaI dint receive my order. And without even calling me they cancelled my order which makes no bloody sense I’m very very dissapointed.
-
Refund not received complain against RoyaloakSmriti kaushik / Online Order September 14, 2018 / Bangalore / KarnatakaI am smriti kaushik from patna, i want to complain against online retail company royaloak india, i have purchased a sofa set from this website worth r...
-
Snapdeal.com Customer Care - Product is not delivered but it’s showing that product is deliveredBasavesh / Online Order August 30, 2018 / / KarnatakaI haven’t received any product from the Snapdeal but I got msg that the product has been received from Snapdeal.
-
Fake product, I seen the great offer of induleka bringha oil by snapdeal appsALTHAF AHAMED / Online Order August 13, 2018 / Mangalore / KarnatakaDear sir/Madam I seen the great offer of induleka bringha oil by snapdeal apps and I ordered by online shopping snapdeal and 3 day after they deliver ...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply