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Complain Amazon.com Provided damaged I phone

Complain ID : CCN031162   23  

Online Order Complaint Date: December 22, 2018
Modified date: February 6, 2019
I booked a i phone 6 on 16 December on my sister birthday but she found it damaged and returned it to me it was a Embraasing moment I said I will replace it but she don't want now, same thing I am saying to Amazon I want my money back not want any replacement, but they are forcing me to take another phone but what I will do if she don't want to take where is my fault
Kindly take strict action they spoiled my image in front of my family member
Complaint Against : Amazon.com

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