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Complaint Against Apple Company for Iphone 6

Complain ID : CCN016306   16  

NGO Complaint Complaint Date: March 5, 2016
I bought a Apple Iphone 6 from Vijay sales Ahmedabad as on 08/07/2015 which is still in warranty period. After 3 months i got issues with phone and in working of the phone. So after talking to customer care support they suggest me to restore the phone and see if the problem is getting resolved or not. But after many try they suggested me to visit service center in Rajkot. After 4-5 times of visit they gave me the replacement of the phone. Again in the replaced phone after 3 months of use there is a hardware issue with the camera and we tried solving it with help of online support from apple but we were not successful, again they suggested me to visit the service center. The service center is 200 KM up & down away from my city. Well now company is not giving me any kind of support regarding this even though the mistake is with the manufacturing. When i demanded them regarding the expense i am getting in going up & down, i am wasting my time & the problem i am facing due to the defective mobile, they are not ready to increase the free warranty period. I also suggested them to replace the phone with new version and i am ready to pay the difference amount still they are not ready to do so. Please help to solve the problem as soon as possible.

Regards
Siddharth Mehta

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