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Fraudulent, Cheating and No Service Provided

Complain ID : CCN017377   35   Complaint's Reply

Consumer Complaint Complaint Date: April 16, 2016
HI, This is Vivek Kumar Jha.
I bought a sim card from Dealer(Paras Gallery, Loni, Ghaziabad)
telling him my requirement and the size of SIM on 11-04-2016.
He handed me a SIM card which was expired and i couldn't recognize it.
Also he said me certain plans which were given on the new connection.
Later on i got a different SIM today(16-04-2016) which got activated and a different number,
as the first SIM which i have bought was expired.

On seeing the chip size of the new SIM,
I found that it was bigger and could not be
modified to be fit in the slot of my phone which
i am using for an year now. Also the plans which the
dealer told me were not provided to me. When i went to
the Aircel Store located at Indrapuri, Loni (Querying for my problem), the staff
told me that the SIM would be replaced for a cost of Rs. 50/- .

Now my question is what is my fault?? Is this the service
that is provided by Aircel to its customers. I wanted to use
Aircel's services but this is where i come through.
I have faced a lot of mental and physical harassment for last 4 days.

On calling the customer care after listening to my problem the lady
with whom i was speaking just disconnected the call. And after this
my phone is not getting connected to the customer care. What kind of service is this???

Now i am going to file a complaint against that Dealer,
the Aircel store and Aircel Company.
My advocate will send a notice for sure.

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    by Aircel:

    (4 of 5)

    Dear Vivek Kumar Jha,

    We regret for the inconvenience caused. Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

    Please share the following details so that our team can look into your issue:

    Aircel No.:
    Alternate No.:

    Thanks and Regards
    Aircel Social Care Team
    Email us at aircelsocialmedia@aircel.co.in

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