DTH, DishTV Customer Care, Complaint Number - Non Activation of my subscribed pack
Complain ID : CCN030464 27
Cable DTH TV
Complaint Date: September 30, 2018
Modified date: October 22, 2018
- State : Uttar Pradesh
- City : Bhadohi
- Address: H.no9,phase-2 Bida Colony Rajpura
Dear Sir / Madam,
I had recharged by VC No. 01517226337 with an amount of Rs 651 on 02 Aug 2018 via online recharge for NON STOP 1 YEAR pack after an SMS message from the same from DISHTV. My account was not activated after recharge and called them on theire TOLL FREE number about 35 times.I requested them to deactivate the current pack and activate the NON STOP 1 year pack. Everytime I called I was told to talk to seniors and they will escalate some email about this matter. The same was told to me everytime I talked to their seniors and nothing happed. My NON STOP pack was not activated and I was told to wait till 09 SEP 2018 (the date of expiry of my current base pack). I called them again on 09 Sep 2018 about 15 times and the same story was put forward again. After that too I called few times and the same story was repeated....talk to seniors. Please wait for 24 hours and matter will be resolved. Till date nothing has been done and when I called them today again, I was informed to make another recharge of Rs 651 to avail the NON STOP pack of 1 year.
This is a breach of contract and fault of DISHTV. Why my pack has not been activated till date? It is a fault of DISHTV and breach of customer services.
I hereby wish to lodge a complaint against DISHTV.
Thanks
Surya Bir
H. No 9, Phase 2
BIDA Colony RAJPURA
Bhadohi 221401
UP
Mob: 9235856215
I had recharged by VC No. 01517226337 with an amount of Rs 651 on 02 Aug 2018 via online recharge for NON STOP 1 YEAR pack after an SMS message from the same from DISHTV. My account was not activated after recharge and called them on theire TOLL FREE number about 35 times.I requested them to deactivate the current pack and activate the NON STOP 1 year pack. Everytime I called I was told to talk to seniors and they will escalate some email about this matter. The same was told to me everytime I talked to their seniors and nothing happed. My NON STOP pack was not activated and I was told to wait till 09 SEP 2018 (the date of expiry of my current base pack). I called them again on 09 Sep 2018 about 15 times and the same story was put forward again. After that too I called few times and the same story was repeated....talk to seniors. Please wait for 24 hours and matter will be resolved. Till date nothing has been done and when I called them today again, I was informed to make another recharge of Rs 651 to avail the NON STOP pack of 1 year.
This is a breach of contract and fault of DISHTV. Why my pack has not been activated till date? It is a fault of DISHTV and breach of customer services.
I hereby wish to lodge a complaint against DISHTV.
Thanks
Surya Bir
H. No 9, Phase 2
BIDA Colony RAJPURA
Bhadohi 221401
UP
Mob: 9235856215
Related complaints
-
Not installing DTH after the payment reliance digital TV set top boxSYED MOHD ABBAS / Cable DTH TV July 2, 2018 / Lucknow / Uttar PradeshI have paid Rs. 499 online dated 15 march 2018 to reliance digital TV set top box against pre booking via below mentioned website: http://prebook.reli... -
Mentally harassment by poooor service by digi cable connectionJahir Husain / Cable DTH TV August 26, 2016 / Agra / Uttar PradeshMy Self Jahir Husain (Meenu), Me Aajam pada, Shahganj, Agra me rehta hu. 15/07/2016 se mera digi cable connection kharab pada he. 15/07/2016 se lekar ...
-
Digi cable connection Service not provideJahir Husain / Cable DTH TV August 22, 2016 / Agra / Uttar PradeshMe Aajam pada, Shahganj, Agra me rehta hu. 15/07/2016 se mera digi cable connection kharab pada he. 15/07/2016 se lekar aaj 22/08/2016 tak digi cable ...
-
Charged more than informed by Hariom Pundhir, DTH connection CUTOMER CAREHariom Pundhir / Cable DTH TV July 25, 2016 / Kasganj / Uttar PradeshVC no 01519127063 Consumer name Hariom Pundhir Registered mobile no 7037797129 In june month, I was eager to get a dth connection.From some friend I g...
-
Charged more than informed Consumer name Hariom PundhirHariom pundhir / Cable DTH TV July 25, 2016 / Kasganj / Uttar PradeshVC no 0519127063 Consumer name -Hariom Pundhir Registered mobile no - 7037797129 In june month, I was eager to get a dth connection.From some friend I...
-
Blackmailing for using their dish and to pay extra money to them.Brijesh Agrawal / Cable DTH TV May 2, 2016 / Aligarh / Uttar PradeshHello, Myself Brijesh Agrawal from Goolar Road Area, Aligarh. We have purchased two set-top box from DEN company dated on 1-12-2015 and 15-3-2016. We ...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply