Baggage foundopen, items missing - DO YOU NOT THINK IT IS UNFAIR. COURIERED LETTERS ARE ALSO UNREPLI

rst of all I regret taking the flight UK988 dt.25.9.2017 from Mumbai to Delhi
though the inflight crew were very nice and tried their very best
to look after the delay in take off for more than an hour.
Secondly on landing luggage came on Belt One ,we had booked two suitcases of wt.value of 29.5 kg from Mumbai but written printed as
29 kg.
One lady passenger name:Ms.Neha Kapoor with an infantpointed the bag zippers are open and lift with care as the inner contents would fall.
To report one vistara rep.Mr.Rahul Mishra was there at the belt was least bothered and extremely rude stating to go to counter No.3 and not even directing where the same is situated.
On finding the counter we were met with Mr.Pragat Singh,Ashish Sharma, later joined by Bhavya Saxena,Raj Kumar.
The baggage was weighed and photograph taken and found lesser weight .
Despite waiting for an hour they could not give a resolution but told me to contact and write on this e mail id where it is being sent.
Items missing found at the airport itself were in presence of another passenger Mr.Ishan Arora whose one bag was also misplaced :

1.Perfume bottle Chanel chance
2.Montblanc Pen Sand Model

Please let me know when I shall be returned my items or their costs.


Rakesh Kwatra
B121 The Summit
DLF Phase 5
Golf Course Road,
Gurgaon 122011
tel-9818240070

After this they offered me 2 buisness class tickets in lieu which were accepted but they state that I did not accept within 72 hours a Big Lie,
After continued complaints they blocked my e mail Id so I sent theu another ID and the offer was refused to economy class.

DO YOU NOT THINK IT IS UNFAIR.
COURIERED LETTERS ARE ALSO UNREPLIED.
To, DT.22.11.2017
Mr.LeslieThng as Vistara CEO&ors.
TATA SIA Airlines Ltd.,
JeevanBharti Tower –1,
10th Floor,
124 Connaught Circus,
New Delhi 110001,
&
TATA SIA Airlines Ltd.,
10th Floor,One Horizon Centre,
Golf Course Road
DLF Phase-V,Sector-43,
Gurgaon,Haryana-122003

Notice before filing the complaint under the Consumer Protection Act, 1986

Sirs,

First of all I regret taking the flight UK988 dt.25.9.2017 from Mumbai to Delhi
Though the inflight crew were very nice and tried their very best to look after the
Delay in take off for more than an hour.

Secondly on landing luggage came on Belt One, we had booked two suitcases of wt.value of 29.5 kg from Mumbai but written printed as
29 kg.

One lady passenger name:Ms.NehaKapoor with an infant pointed the bag zippers are open and lift with care as the inner contents would fall.

To report one vistara rep.Mr.Rahul Mishra was there at the belt was least bothered and extremely rude stating to go to counter No.3 and not even directing where the same is situated.

On finding the counter we were met with Mr.PragatSingh,Ashish Sharma, later joined by BhavyaSaxena,Raj Kumar.

The baggage was weighed and photograph taken and found lesser weight than noted on tags .

Despite waiting for an hour they could not give a resolution but told me to contact and write on this e mail id where it is being sent.

Items missing found at the airport itself were in presence of another passenger Mr.IshanArora whose one bag was also misplaced:

1.Perfume bottle Chanel chance
2.Montblanc Pen Sand Model

20 emails have been written and also complaint on social media.

A meeting was called by Ms.Jyoti BUT did not turn up nor called for courtesy
Stating her inability to come .

Please let me know when I shall be returned my items or their costs as what is offered verbally is written differently on e mails. #20 emails have been sent to you and Singapore Airlines your partners but no effect,meeting fixed but no one turns up.
This is the Highest Dis Regard in Service in Deliberation.
Anticipating a revert within 7 days or we are left with no choice but to approach the Consumer Court of Law.



Rakesh Kwatra
B121 The Summit
DLF Phase 5.
Golf Course Road,
Gurgaon 122011
tel-9818240070





To,
Mr.LeslieThng as Vistara CEO&ors.
TATA SIA Airlines Ltd.,
10th Floor,One Horizon Centre,
Golf Course Road
DLF Phase-V,Sector-43,
Gurgaon,Haryana-122003


The CEO,
With reference to our telephonic talks ,kindly revert instantly of the offer as stated offered of two business class tickets, which were accepted by us in confirmation.
A letter sent by courier to your Gurgaon and Delhi office was also sent regarding the acceptance of the offer.
But in deliberation you did not or never wanted / append to the same and now have given another downgraded offer ,which is a real big regret and shame to Vistara.

Also note once you send e mail you block my email from receiving the same.

I hope you will withdraw and give the two business class tickets as promised to forget the mishap happened during the flight which is a big misfortune to me sentimentally.

Rakesh Kwatra
B121 The Summit
DLF Phase 5
Golf Course Road,
Gurgaon 122011

Sent by courier also .DT.26/2/2018
tel-9818240070

Dt.26/2/2018












E MAIL STATING TO INTIMATE 72 HOURS BEFORE TRAVEL NOT ASKING TO CONFIRM THE OFFER COMPENSATION GIVEN.

TATA SIA Airlines Limited

W: www.airvistara.com

24*7 Helpdesk Number:- 928 922 8888, +91 9958962222



---------- Forwarded message ----------
From:Nodal Officer
Subject: Re: Reminder No.11: Baggage found open items missing Confirmed at airport.
Date: 20/10/2017, 12:29:32
To: k k
Cc: -

Dear Mr. Kwatra,

Greetings from Vistara.

Thank you for meeting us at your residence on 17th Oct'17. We have tried our best to explain the investigation efforts, the outcome and our intended corrective measures.

Further to our mail regarding the compensation that can be offered, please find below our full and final offer:

Two one way business class tickets, that can be utilised on any direct sector in the Vistara Network (subject to availability of seats). Please note only taxes/fees will have to be borne by you. To avail these tickets, please write to custrelations@airvistara.com atleast 72 hours prior to your travel date and team will assist you with the booking. Please consider this as a goodwill gesture and a token of our apology.

We would appreciate your kind acceptance of the above.

Look forward to serving you again in better circumstances.

Have a good day.
Regards
Kashica Bhagat
Nodal Officer
Mr.LeslieThng as Vistara CEO&ors.
TATA SIA Airlines Ltd.,
JeevanBharti Tower –1,
10th Floor,
124 Connaught Circus,
New Delhi 110001,
&
TATA SIA Airlines Ltd.,
10th Floor,One Horizon Centre,
Golf Course Road
DLF Phase-V,Sector-43,
Gurgaon,Haryana-122003

Sub:Your dept.does not honour the offer given to settle compensation.

Sir,

It is really sad to state that an offer made of TWO business class tickets and accepted by us as per your e mail {attached} which cleary states to call 72 hours before confirming your seat, though it is later on being twisted to mean that the offer has to be accepted within 72 hours which is really absurd and unlike Vistara trust.

The matter has been brought to the notice of:

1.Ms.Rosy Oberoi
2.Ms.Jyoti Dhingra
3.Ms.Sneha
4.Ms.Kashica Bhagat

Several mails have been sent but since they cannot answer or do not want to revert they BLOCK my email ID to evade the issue.
Letters also written and sent to the above addresses.

I hope you look into the matter personally to resolve the matter amicably and with a good thought.

Await your revert with a just decision.
Thanks




Rakesh Kwatra
B121 The Summit,DLF 5
Gurgaon 122011
Tel:9818240070

Dt.5th March 2018







C

Custrelations
Tue 10/3/2017, 11:23 AM
Dear Customer, Greetings from Vistara. With regards to your mail,we regret the inconvenience caused to you. We are investigating with the team and shall get back to you shortly. Your patience in the interim would be highly appreciated. Regards Sneha Segar Customer
KK

kk
Tue 10/3/2017, 1:22 PM
Madame, It is highly regrettable that so much time is being taken by your company. Kindly expedite your enquiry and not delay the matter making people like me to loose faith and trust in Vistara. Anticipating immediate action. Rakesh Kwatra B121 The Summit
KK

kk
Wed 10/4/2017, 3:31 PM
R E M I N D E R No.5 Rakesh Kwatra B121 The Summit DLF Phase 5 Golf Course Road, Gurgaon 122011 tel-9818240070
C

Cu



Dear Mr. Kwatra,
Greetings from Vistara.

We would request you to share the bill/receipt copy of your Perfume bottle Chanel and Montblanc Pen with us and we shall get back to you.

We look forward to your understanding in this matter.

Regards
Sneha Segar
Customer Relations

TATA SIA Airlines Limited

W: www.airvistara.com
24*7 Helpdesk Number:- 928 922 8888, +91 9958962222

From: k k
Sent: Wednesday, October 11, 2017 4:29 PM
To: Custrelations
Subject: Re: Reminder No.9: Baggage found open items missing Confirmed at airport.

Sir,
You expect me to keep a bill of my dear items thinking or presuming the same might be stolen from Vistara Airlines.
See the price in the online stores odMontBlanc and do the needful.
Thanks


Rakesh Kwatra
B121 The Summit
DLF Phase 5
Golf Course Road,
Gurgaon 122011
tel-9818240070