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Aircel prepaid Service activated automatically

Complain ID : CCN024374   60   Complaint's Reply

Telecom Services Complaint Date: November 16, 2016
Modified date: November 18, 2016
I'm using Aircel prepaid on which one service was automatically activated without asking. It cost me initially 35/- & auto renewed by again charging 35/-. I logged a complain on Aircel Site so they deactivated the service but they didn't returned my money. I neither subscribed that service nor used, so I'm expecting my money from Aircel, but customer care is denying for that.
Complaint Against / To: Aircel

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    Aircel

    by Aircel:

    (5 of 5)

    Dear Gunjan Kumar,



    We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:



    Aircel No.:

    Date & Time of deduction:

    Any message received upon deduction:



    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this

    matter.





    Thanks and Regards

    Aircel Social Media Team

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.