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Complaint against Reliance 4G JIO sim not activated

Complain ID : CCN022492   45   Complaint's Reply

Telecom Services Complaint Date: September 12, 2016
Modified date: September 17, 2016
I procured a JIO sim 7000690199 on 25th August 2016 by submitting my docs at Guna MP dealer Mr Goldi (Area Manager - Deepak Faujdar). I provided my signature verified eAadhar copy, 2 photographs and quoted my PAN no on the form. My offer code was 55560317703 Since then my sim has not been activated. I have raised several >100 tweets with their official handle. I opened a ticket no SR00000B1MU7 on 4th Sept 2016. They have not provided any update on the progress nor they have activated the sim. I have wasted more than 15 days of my time following up with them now. This is breach of TRAI & DoT regulation of activating new SIM services within 4 hours of Doc submission and sim procurement.

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